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PRI digit outpulsing and Long distance returning "Disconnected"

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Aug 11, 2006
54
US
I have an IP Office 406v2 with a PRI that has two divisions with separate DIDs. They want the two divisions to outpulse their numbers differently which is no problem as I have the main short code set to...

[7]Nsi5555553240

On the user restriction for the other division I have...

[7]Nsi5555553240

Like I said, when a person in the main division calls out their number is projected and they are able to make long distance calls. When the second division calls out their number is projected correctly but they are not able to make long distant calls.

The carrier is saying that they have no record of any error showing (surprise surprise) and that it's on my customers end.

Do I have this set up correctly? Is anyone else doing this differently?
 
[7]Nsi5555553240 isnt correct!

sc- [7]N;
Feature- Dial3k1
Telephone - Nsi5555553240
Line group- X (Whatever your group number is)

That is how it should look.
 
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