PRI Configuration and Fax 1

[globalstrata]

I have a friend that has a PRI with all channels dedicated to Voice. The Phone system routes calls based on digits sent by the provider. One of the lines included in the PRI is a Fax line. When the Fax extension is busy, the system bounces the call back to the operator. Is there something that I can do in the phone system so the system send back a busy signal and the call get disconnected instead of sending the call to the operator? Or, is the only solution is for them to get a copper line just for the fax?


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[ScoTTeL]

Need to make sure that the DID assigned to the fax does not have a roll over or hunt to assigned by the provider. Next under the trunk programing, make sure that it does not have a coverage path assigned to the operator station.
You should not have to go copper to accomodate a fax.

 

[globalstrata]

The provider says that since this is in a PRI, not a T1 configuration, all the lines hunt and they cannot separate it from the hunt group. (Can they create 2 hunt groups and put the fax line by itself in one hunt group and the rest in the 2nd hunt group?)


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

If this is a PRI, the fax number should be routing as if it were a DID. Hunting should be of no consequence here whatsoever. If your friend has a Merlin Legend/Magix, and this fax number is definitely coming down the PRI, the only reason that it should get to the operator is if either delay fwding or coverage has been set on the fax machine t/r port. Additionally, I have seen many companies set up a fax pool to a fax server. This is generally done through a calling group. If this is the case here, there may be an overflow set from the calling group.

 

[t3chhelp]

When the call reaches the operator, what does the screen say? The caller id or something else?

 

[globalstrata]

When it reaches the operator, it says: Transfer Ext.

Here is the extension print:

A Extn SS/PP Type
A 46 4/ 1 T/R

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group :
A Call Screening : OFF
A Group Coverers :
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : OFF
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:

The only thing that I can think is the Coverage inside, but I cannot find where to change it.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

What is the DID number? Are you stripping/adding digits?

 

[globalstrata]

The Digits being sent: 46

No stripping or adding


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

What does your PRI printout look like? Have you been able to duplicate this with an internal call? Is this the only DID that this occurs on? Have you tried removing another DID from coverage to vm (if applicable) and have 2 phones call the number to see if that DID ends up at the console?

 

[globalstrata]

Answers to Q2 -> Q4 => No. But if any other X. were to be busy, I would like them to go to the operator as last resource. BTW, how would the PRI affect this? I just find out that because I have chosen to have incoming routing by Dial Plan, Night Attendant does not work. So, I am thinking about changing it to Dial by Line Apperance. Any thoughts.

DS1 SLOT ATTRIBUTES

Slot Type Format Supp Signal LineComp
2 PRI ESF B8ZS DMI-MOS 1

CSU/DSU ATTRIBUTES

Slot 2
CSU: Deactivated
Assigned Channels:
DSU: Activated
Data Port 1
Receive Clock: DTE
Invert Transmit Clock: No
Invert Receive Clock: No
Invert Transmit Data: No
Invert Receive Data: No
Rate: 56 kbps
Assigned Channels:
Data Port 2
Receive Clock: DTE
Invert Transmit Clock: No
Invert Receive Clock: No
Invert Transmit Data: No
Invert Receive Data: No
Rate: 56 kbps
Assigned Channels:

PRI INFORMATION

Slot 2 Switch: 5ESS

System: By line

BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
1 2 CallbyCall By Dial Plan

Channel ID: 23 22 21 20 19 18 17 16 15 14
13 12 11 10 9 8 7 6 5 4
3 2 1

Line PhoneNumber NumberToSend
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823

Network Selection Table

Entry Number: 0 1 2 3
Pattern to Match: 101**** 0***

Special Service Table

Entry Number: 0 1 2 3 4 5 6 7
Pattern to Match: 011 010 01 00 0 1
Operator: none OP OP OP/P OP none none none
Type of Number: I I I N N N N N
Digits to Delete:0 0 0 0 0 0 0 0

Call-By-Call Service Table

Entry Number: 0 1 2 3 4
Pattern 0: 0
Pattern 1: 1
PRI INFORMATION


Pattern 2: 2
Pattern 3: 3
Pattern 4: 4
Pattern 5: 5
Pattern 6: 6
Pattern 7: 7
Pattern 8: 8
Pattern 9: 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ: No Service
DeleteDigits: 0 0 0 0 0

Entry Number: 5 6 7 8 9
Call Type: BOTH BOTH BOTH BOTH BOTH

NtwkServ:
DeleteDigits: 0 0 0 0 0

Dial Plan Routing Table

Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits:0 0 0 0
Pattern to Match:
Digits to Delete:0 0 0 0
Digits to Add:

Entry Number: 4 5 6 7

NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete:0 0 0 0
Digits to Add:

Entry Number: 8 9 10 11
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete:0 0 0 0
Digits to Add:

Entry Number: 12 13 14 15
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete:0 0 0 0
Digits to Add:


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

Your PRI setup is fine. Don't change it to dial by line appearance. It will affect the routing of DID's. Night attendant will work fine with the routing by dial plan if your auto attendant matches the digits of the number it is answering. Try and duplicate this scenario with 2 internal calls. Just dial the ext 46 twice and see if the call ends up at the console or not. I'm trying to rule out the Merlin programming.

 

[globalstrata]

I'll check about the calls bouncing back this afternoon when I go there.

I cannot get the Night attendant setup does not allow me to add the lines. So is there any way that you can tell me the steps to make this work?

What I have done is the following:
Night Attendant=>ext=> ???
Night Attendant=>Calling Group=>10=>790=>770
Night Attendant=>lines=> I cannot get anything
Assigned button to operator and does not do anything.

Gladys



Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

You don't need to add the lines in the night service programming menu. You need to add your auto attendant as a mailbox that matches the DID of the main number.

 

[globalstrata]

I have done that.

Digit being sent 790
Call Attendant 790
Merlin Messaging=>[2]=>790=>[3] AA=>No Phone assignment
Merlin Messaging=>[3]=>AA 1=>[5] => Controlled by the Weekly

System still waits for 4 rings after hours. Button on the Operator Console does no difference.

Gladys

 

[GoKings]

You send the call to vm through coverage. You can either use a DND instead of Night button and bump out the cover delay to 9 rings (or shorter if you want delay AA. Or you can use a cover on/off button.

P.S. - you mentioned the fax DID was sending the digits 46 down the PRI. Here you mention that you are receiving 790. If the 790 is being sent down the PRI for the main number, then the console should be x790, or if QCC the LDN should be 790. It sounds like you are routing calls through a calling group to the console. Additionally, you shouldn't have 2-digit and 3-digit numbers being sent down the same PRI if this is the case. Are you sure that you have the digits being sent correct?

 

[globalstrata]

Ok. I'll try DND or Cover On/Off

There are three sets of Digits being sent
- Phone Number end in 900 -> 909 digits sent are 790 (Calling Group) except for Phone Number ending on 901 which goes to 46 (Fax extension)
- Phone Number end in 910 -> .. Digits received are the last two digits of the phone number.

Gladys

 

[GoKings]

If your main number calls are coming through a calling group, the cover on/off and DND won't work. You will need to have the console log in/out of the cover group and set the overflow of the group to vm. This way when the console is not logged in, calls go to vm. The best way to get this issue resolved is to clean up the digits being sent. Instead of sending 790, have them send 10. Then add a bunch of SA buttons to the console. Then do the DND scenario. I think that your problem with fax is going to be with the digits being sent by the carrier. This just sounds like the digits being sent are that of a calling group and 46 is a memeber of the calling group and the group is set to overflow to the operator. Maybe just do a printout of the cg's to be sure of that.

 

[globalstrata]

Ok. If I change the providder to send 10 instead then, I guess I have to go to VM and assign 10 to AA. Correct?

I called the provider and double checked the digits.

Hey. I want to thank you for taking the time to answer my questions. I have to say that I have learned a lot and hopefully one day I can return the favor.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[GoKings]

Yes change the AA to 10.

Happy to help. Sometimes I just get transfixed on a trouble and like to see it through to resolution.

Let me know how it works out with the fax. I am curious what the trouble is.

 

[globalstrata]

I called the provider to change the digits to 10 and ask them to double-check the digits that were being sent. I also upgrade the Magix to R3 (which BTW, it fully erased my whole system configuration) and now I have to say that both the fax and the Night Service is working. I don't know if the service provider was BSing me and that it is why it started working or if something in the configuration was wrong. I am thinking that the provider did not sent the right digits because he kinda asked me what were the digits and then he said "yes that what we have" BSSSS.

Thanks a million again GoKings.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com