PRI CALLS TIME-OUT TO FAST-ANY ADJUSTMENT??

[dcommusa]

I have a site that just switched from copper-pots--to t-1/pri.
The customer is complaining that if they pause when dialing then the call will drop.
The problem is when you dial 9 then the 1st few digits of the called #-and are looking for the rest of the #--the call will time out & drop after about 5 seconds if your not dialing.
This seems to quick.
Any programming adjustment on the BCM?
Any adjustment @ the c.o.?

Thanks.

 

[nooop]

Weird. I just did the same, but my calls will connect and then randomly drop. Enough for the whole office to call me constantly today to bitch. I still have the line pool A with 4 analog trunks, as well as the BlocB using 9 channels of a PRI. I have never had this issue before at any of our sites. I always add a PRI when the 4 lines is not enough. I have looked at two BCM configs side by side and the settings are the same. I called PATETEC to test. I am going nuts. If i route back to the Analog trunks it is fine. But I have DID's and a busy office that needs the extra lines. I just applied the latest patch.

 

[nooop]

Under Global settings, how is the setting Dialing timeout set?

 

[norstarboy125]

easy fix my friend under routes/dest codes make it 9 and any it will be 9* and make your absorb length 1 it will wait all day before timing out ( old trick )

 

[vappl]

Review your dialing plan .Each outside calling number must be defined with the number of digits for public access.Say your local digits should be 7 or 10 depending on your area.
911 shd be 3,1+ should be 11. Then you can adjust your dial timeout from 4 to 15 seconds.