Hi all, I have a weird (to me anyway) issue.
We put in a new Shoretel phone system a couple months ago, and a new PRI (Allstream in Canada) to go with it.
Generally, all is working great. We do have a couple odd issues though. Why I am posting this in a Norstar forum I hope you'll understand in a minute.
For some phone numbers we call, which worked fine on the old Norstar 8x24 KSU (which was using analog lines), with the new Shoretel/PRI we get a Meridian system (can tell by the voice) on the other end answer the call saying "You have been forwarded to a voicemail system, however the person at XXX-XXX-XXXX does not subscribe to this service....."
that XXX number it lists off is our outgoing DID. If I press "0", I do get through to the receptionist at my intended destination. So it seems the call is going to the correct location, just not being answered properly.
Another similar thing will be "The mailbox belonging to RECORDING_OF_OUR_NAME is full and cannot receive messages at this time" when we call a number, after it rings several times. I don't recognize the voice of the person saying our business name when this occurs.
In both cases, if I pickup my cell and dial those numbers, the call goes through as normal. The common thing in these cases is that it sounds like a Nortel system on the other end.
I'm not sure if some config in our PRI might be causing it, or if it's something on our phone system. I don't have anything I can test with right now to help track down if it's PRI or Shoretel. I will see if I can get an analog line added to the Shoretel to test that way, but that will take some time.
Any thoughts?
We put in a new Shoretel phone system a couple months ago, and a new PRI (Allstream in Canada) to go with it.
Generally, all is working great. We do have a couple odd issues though. Why I am posting this in a Norstar forum I hope you'll understand in a minute.
For some phone numbers we call, which worked fine on the old Norstar 8x24 KSU (which was using analog lines), with the new Shoretel/PRI we get a Meridian system (can tell by the voice) on the other end answer the call saying "You have been forwarded to a voicemail system, however the person at XXX-XXX-XXXX does not subscribe to this service....."
that XXX number it lists off is our outgoing DID. If I press "0", I do get through to the receptionist at my intended destination. So it seems the call is going to the correct location, just not being answered properly.
Another similar thing will be "The mailbox belonging to RECORDING_OF_OUR_NAME is full and cannot receive messages at this time" when we call a number, after it rings several times. I don't recognize the voice of the person saying our business name when this occurs.
In both cases, if I pickup my cell and dial those numbers, the call goes through as normal. The common thing in these cases is that it sounds like a Nortel system on the other end.
I'm not sure if some config in our PRI might be causing it, or if it's something on our phone system. I don't have anything I can test with right now to help track down if it's PRI or Shoretel. I will see if I can get an analog line added to the Shoretel to test that way, but that will take some time.
Any thoughts?
