PRI and POTS in Legend 1

[jayg9999]

This may be a stupid question, but can I have both a PRI with DIDs and 12 POTS lines in the same system. I want the POTS lines to show up on each phone like a KEY system and the DIDs to go to specific phones only.

For the DIDs, I want to have a sales group that has 10-12 phones each with only a DID and the "Manager" to have a phone (MLX-28) to be able to see each DID (from the 10-12 sales phones) as a seperate button on his phone so he can monitor any conversation. The team memners will have either MLX-5 or MLX-10 phones

I need this to be for up to 8 sales teams, 8 managers each with 10-12 team members.

My system has 4 408 GS/LS MLX cards, 1 DS-1 card and 2 008 MLX cards. I know I will need additional 008 and DS-1 cards. I have a R 7 processor. Currently I am runing in KEY mode.

I assume I need to switch to Hybrid mode?

 

[aussie88]

Well, to begin with, you will be given a block of DIDs. Say they give you 555-1000, to 555-1099. The calls will not come in on line appearences, but on SA buttons, or, since you are running key mode, intercom buttons. I STRONGLY suggest switching to PBX mode. Just drop the pots lines into a line pool, Then, you will dial 9, and the system will give you 1 of the 12 lines. There is a better way to moniter a call then to just pick up the line. You should set up service observing, which we can instruct you on. The other issue is that the Legend MAXs out at 80 lines, just makee sure you dont go over that. Just more info on the DIDs. What happens, is the telco sends the last 4 digits (or more/less, depends) those digits coincide with the extension numbers in your system, and if they dont, you can add and delete digits once they get to the system. Once the system manipulates and matches the digits to an extension, it sends the call to that extension, and it shows up on a SA or what you know as intercom. Thats why you can have 12 DIDs, but 100 numbers to be dialed. I can elaborate much more on this (the service observing) But first, I want to see if this is what you had in mind.

 

[jayg9999]

It is basicly what I have in mind, with a couple of requirments

1) I need to keeo the 10 POTS line as individule lines, not in a line pool. They need to appear as they do now, classic KEY system, 10 lines on a bunch of phones. We do not want to dial 9 for those users/extensions

2) The new PRI trunks might, but probubly will not be on any of the phones that have the 10 POTS lines

If service observing is the way to go, great. Makes no difference to me as long as a team leader can monitor or answer any call from one of his group

Does Hybrid mode give me the ability to have POTS line in a KEY mode and then also DIDs from the PRIs at the same time?

 

[aussie88]

Hybrid mode does indeed allow what you want. Service observing is the way to go. You do not need a DID channel for each person who you want to have a DID. You just need an adequate amount of channels to handle the call volume. Do you currently have the different teams set up in their own calling groups?

 

[jayg9999]

we are setting up the teams in the next 3-4 weeks. There will be 5 team members, 1 manager per team and 3 teams. Each team will expand to 10-12 team members. Each team member and the manager needs to have a direct number. I will be using 1 PRI to start and adding additional PRIs as needed

For example if someone calls xxx-xxx-1230 it will go to ext 230 and if they call xxx-xxx-1231 it would go to ext 231 and so one. My system is currenty using 3 digit ext. numbers and I am ordering the PRI to pass 3 digits. I assume then I will need a DID for each team member and manager.

Thanks a lot for your help

 

[TouchToneTommy]

Go to Hybrid mode. When you do, remove the POTS lines from pool 70, where they will end up automatically. Then reassign them to the extensions as "private" lines, so they can appear as they did before.

The DID numbering scheme is fine. Those calls will arrive on the SA (Intercom) button of the set that matches the DID number.

Service observing will let you designate supervisors, and the extensions that they are allowed to observe. Won't matter if they are on one of the POTS lines or an incoming DID call.

You don't need 1 DID "line" or "channel" for every DID number that you have assigned. You need enough channels for the number of simultaneous incoming DID calls that you want to be capable of receiving.

Be aware of the T1 limitation of the Legend. A max of 3 T1's, a max of 2 T1's in any one cabinet. At maximum of 80 lines for the system, which means that it you do indeed go to three PRI's you can keep a maximum of 8 POTS lines, so you might end up reconfiguring your cards (and reprogramming everything)

Find a local vendor to work with, as these are some pretty major modifications to make to a KEY mode system. Have the vendor train you on system administration as you go. Have them train your users before cutting over to this new mode of operation as well. You and your users will be a lot happier.

 

[jayg9999]

Cool. This is making a lot of sense. Can I have more DIDs than PRI channels? If I understand what you guys are saying, I can as long as everyone is not on the phone at the same time. Am I correct that a "B" channel of the PRI can only have 1 conversation on it and not have more than 1 simultanious conversation.

That being the case and the fact that my teams will be on the phone almost constantly (it is a telemarketing team) I will in fact need 1 channel for each DID

My system has an expansion chassis, so I should be OK to support 3 100D cards. Do the "D" channels count in the 80 lines?

In Service observing, can an individule button on a MLX-28 be assign for each of the extensions that they are allowed to observe, or will the manager have to "dial up" the extension? I would imaging that they could use a DSS, but then woiuld have to be an operator position

I am also guessingthat MLX-5 pghones will be OK for the individule extensions. I want them to be able to answer their calls, make intercom calls, direct xfer to VM a call for another extension and check their voice mail using dedicated buttons

 

[aussie88]

Yes, you can have as many DIDs as you want (well, I am sure there is a limit somewhere) You can have many more DIDs then channels, just as long as there are enough channels to handle the call volume. It does sound like you will need one channel per person. Yes, the D channels do count towards the 80 line limit. The manager could put Auto Dial buttons for the observing stations on his phone. Otherwise, yes, he will need to manually enter the extension. Yes, it sounds like the 5 button phones should be adequate. You will need to program direct VM buttons on the phones, and put a group call button the phone for 770.