PRI and Night Service

[wspence]

Please help me solve this one. Legend R7 customer has main number coming into the PRI (digits 8514). I am absorbing the digits and inserting 110 (receptionist extension). The customer wants to have 8514 ring at 6 other extensions when the receptionist leaves for lunch, or in the evening. I also have 110 setup as an automated attendant with cover set at 6 rings.

 

[merlinman]

I would just put cover buttons for 110 on the 6 phones that want to ring, and see if that meets their needs.

 

[wspence]

Tried that with delay ring, they only want it ringing at the other 6 when the receptionist leaves and actvates a button, similiar to Night Service on copper trunks.

 

[merlinman]

Well, now you get into COVER OFF.

When the light is on, the COVERAGE is OFF.

When the light is OFF, the COVERAGE is ON.

 

[wspence]

Thanks Merlinman for helping, I will try using the cover off. I guess that will affect my group 30 cover during the day on x110 also?

 

[merlinman]

Yep, but if they toggle it when they want to have coverage, it should be a non-issue.

 

[SYQUEST]

You could always set up a nite bell on the system under control of the console if you have a spare T/R station.

....JIM....

 

[wspence]

Thanks Syquest, that is plan B. It was plan A, got shut down by the customer unless a last resort. Hard to break them from what they were used to with copper trunks and night service.

 

[Pepperz]

Night service?