PRG members CID info jacked up

[cknipe]

I am running an MXe on 10.0.1.23. We have a helpdesk line (ext 3979) that rings to 1 guy in the office via a single line key on his phone. If he does not answer the call will roll to a vm box assigned to that extension.

Recently he asked that I help him with a solution to help him with converage when he goes to lunch. What I decided to do was create a personal ring group for 3979. Then I went to our 3 engineer phones (ext 1000,1001,1002) and assigned these phones a PRG precense button for 3979 that they can press to log themselves in or out of the group. I also added them to the PRG of 3979. The functionality of the group works just fine but I have noticed 2 things since making these changes.



If you dial ext 1000,1001, or 1002 from any phone in the office, the phone will show that you are dialing the PRG (or 3979). if the user does not pick up, the call goes to the voicemail of 3979 instead of the voicemail of the extension dialed. is there something misconfigured on the prg that is causing this?

 

[kwbMitel]

Yes,

Personal ring groups are specific to the master extension.

What you need is a standard ring group. All 4 phones as members of the ring group.

Presence codes can be used to be available or absent.

To integrate with VM you need to create a Nametag Huntgroup with the DN of *3979 or #3979 and route this to VM always. This becomes the overflow point for the Ring Group.

There is a FAQ for 3300 overriding embedded VM integration that has more details.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[cknipe]

ok I got it. thanks