PRG handoff feature

[Mitelpassion]

Hi,

I'm trying to use the handoff feature using FAC code.
Have PRG programmed. FAC works to pull the call but not push.

anyone used FAC for push sucessfully before?

PRG is same as hotdesk number.
members are softphone and SIP phone.

Again pulling the call works using the FAC but not the pull part.

any ideas?

 

[Supernova99]

I think you have to program a 'Handoff' key on your phone

This works both ways push & pull

This is an excerpt from the online help

Conditions and Feature Interactions
Push and Pull Conditions
Handoff is only supported for PRGs.

The call must be in talk state.

The call does not have to originate as a PRG call, nor does it have to be on a key appearance of a PRG member. The prime line of the device Pushing or Pulling the call must be a member of the PRG.

The call must be a two-party call.

An emergency call can be Pushed or Pulled.

A call cannot be Pushed or Pulled if

the call is on a key appearance of a PRG member, but the prime of that device is not a member of the PRG.

the call is on hold.

the call is part of a conference.

the other party is an Attendant console.

Route Optimization is in progress.

Push Conditions
At least one member of the PRG must be available and able to receive a call.

When a call is Pushed, it rings all present members in the group. A Push overrides the following options:

One Busy All Busy

Call Forwarding Always

Call Reroute Always

DND

Make Busy

A call cannot be Pushed if

no PRG members are available to receive the call.

a call is already ringing to the PRG.

a call is Camped On to the PRG.

all other group members are absent.

A Push does not override Group Presence.

Absent members are not presented with Pushed calls.

Pull Conditions
The Pulling device must have an available line to receive the call, and must be idle or listening to dial tone when the Handoff key is pressed.

A call can be Pulled if

the device is in DND Do Not Disturb, Make Busy, or a member is absent from the group, as long as all other conditions are met.

another call is ringing to the PRG as long as the line that is Pulling the call is not ringing.

The prime line of the device the call is being Pulled from must be a member of the PRG and the prime line of the device the call is being Pulled to must be a member of the PRG.



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[Mitelpassion]

thanks for the reply, but you can't program any keys on analogue phones or SIP devices like cell phones.

So feature code it must be. In online help file it states under operation that you can use either the handoff key of FAC to do both push and pull....

you should be able to do this from ANY of the Dn's specified in the PRG IMHO...

 

[Jakt99]

Another thought and maybe totally off track

I had some troubles with handoff (not related to your experience). MAS 2.1 UC (ex mobility extension). I had to enable privacy release in both cos of handsets and monitoring extension...Initialy, I only enabled in the handset COS and caused much grief.....