I'm trying to get the value of a previous group and not a previous record so i can get the net change of the group.
This is an hour to hour report. The data detail looks like this.
Time Queue Seconds
9:00 Billing 10
9:01 Billing 5
9:03 CS 15
10:00 Billing 20
10:15 Billing 25
On the report the grouping is first by hour, then by Queue.
9:00 Billing 15
9:00 CS 15
10:00 Billing 45
The net change i want to see is 30 seconds for billing and -15 seconds for CS.
When the report is run i should see this for the 10:00 hour:
10:00 CS 0 -15
10:00 Billing 45 30
Any help would be much appreciated.
This is an hour to hour report. The data detail looks like this.
Time Queue Seconds
9:00 Billing 10
9:01 Billing 5
9:03 CS 15
10:00 Billing 20
10:15 Billing 25
On the report the grouping is first by hour, then by Queue.
9:00 Billing 15
9:00 CS 15
10:00 Billing 45
The net change i want to see is 30 seconds for billing and -15 seconds for CS.
When the report is run i should see this for the 10:00 hour:
10:00 CS 0 -15
10:00 Billing 45 30
Any help would be much appreciated.