Preview Dialer Timeout

[Bucky101]

When a preview mode dialer is initiated, the call is automatically made to the customer when the preview time runs out.
Is there anyway to change this behaviour so the call goes back into the dialer for a re-try? This default method is no good if the agent is not at their desk and they forget to go on break

 

[janni78]

Yepp, that's how it works, same thing with built-in callback.

Maybe if enough people complain they change it.

"Trying is the first step to failure..." - Homer

 

[Bucky101]

Hey Janni,

Have you ever looked at ODSI_TPreviewSec or ODSI_TExceedSec tasktags?
I cant see where you would use these or if they would be of any use. I dont think you could use them via the CCK_CallBackAddress style Callback but perhaps via the Dialer based callback?

ODSI_TPreviewSec - Specifies the maximum preview time (Preview Time). After this time, an automatic choice of this objective takes place.
ODSI_TExceedSec - Specifies the maximum allowed overdraft time of the preview time (Previewtime). If the call (call) then still not initiated can then be the call to the campaign or the dialer returned.

 

[janni78]

If I remember correctly ODSI_TExceedSec is used when the agent chooses to extend the preview time.

"Trying is the first step to failure..." - Homer