Preventing Voice Announce while on a call

[iamlegend]

Hello-

I am trying to prevent being interrupted by voice announcements for other calls while I am currently in a call. Basically, the system is allowing our lunchtime receptionist (not at a 20L, but at a 10D) to voice announce new calls to my intercom, even though I am using the headset. The regular receptionist will not do this because her DSS lets her know I am on the phone.

I know that you can disable Voice Announce, or perhaps not use the HFAI key, but this is not the right answer. I use these features constantly, but I just want them to not interrupt calls in progress.

Any ideas?

 

[globalstrata]

Turn Privacy on (pickup the phone and dial #31)


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[iamlegend]

Actually, Privacy is on, via dedicated console button. Any other ideas?

 

[TouchToneTommy]

Depending on the release, at you extension, go into programming. (Feature 00, or SA-#00)

Press any SA key

Press List Feature

Press Find Feature

Press TUV

Press Voice Announce

Press Receive

Press Idle Only

Exit Programming


Voice announce on Idle Only

 

[iamlegend]

TTT-

Thanks for the tip. I programmed this in, but just to clarify: using this setting, if a call is transferred via voice, it should still ring through as a transfer, correct? That is what it is doing now. No more voice announce when the phone is in use, just a ring announce.