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Prevent return destination

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phoneguy55

phoneguy55

Programmer
May 25, 2005
2,604
US
CM6.3. VDN is setup with return destination which goes to an IVR survey. This works fine. The ask is on occasion the agent needs to transfer the call to another remote company. Agents press transfer, 1800...., transfer. The remote company answers but when the remote agents hangs up, the call comes back to our return destination. How do I prevent that?
 
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