We have a S8300 running CM 5.2 I'm trying to figure out what I need to do to prevent employees from using an outside line to dial other departments that have extensions on the switch. In other words, our DID range is 7300-7599. For whatever reason, rather than dialing me at extension 7399, Joe User dials 9,555-7399. I see the call come in to my extension over the PRI. Obviously this is not a great use of that trunk group....and I also can't see the display name of who is calling me, just their extension.
How do I tell the switch when it sees 955573xx through 955575xx to ignore the first four numbers and just dial the extension?
I know that user education goes a long way here, but they've been told....and told again....and told again, but they still don't get it. Any help is greatly appreciated!
How do I tell the switch when it sees 955573xx through 955575xx to ignore the first four numbers and just dial the extension?
I know that user education goes a long way here, but they've been told....and told again....and told again, but they still don't get it. Any help is greatly appreciated!
