Prevent ERR4057

[bltodd]

Just want to try and clean up this error. Pasted below the programming.
Question: Why did my previous work partner put the ACD 61XX in FDN and HUNT? Why did he not leave them blank, or put 000, or even our 5888 sending it to voice mail system?

THANKS ALL!

DES RHEUM
TN 152 0 13 29 VIRTUAL
TYPE 1230
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00002
CUR_ZONE 00002
MRT
ERL 26
ECL 0
FDN 61XX <-- ACD
TGAR 2
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 621
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFD CRPD
MWA LMPX RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLD VOUD CDMR PRED RECD MCDD T87D SBMD
KEM4 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 61XX <-- ACD
LHK 2
LPK 2
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 61XX 59 6102 <-- Agent
AGN
01 NRD
02 SCR 62XX 59 MARP <-- Private DN
CPND
NAME Specialty Care
XPLN 27
DISPLAY_FMT FIRST,LAST
03 MSB
04 DWC 61XX
05 XMWK 5888 62XX <-- Extended because PVT DN is not Key 0.
06 MCR 6111 D MARP <-- Back Line
CPND
NAME Specialty Care Backline
XPLN 27
DISPLAY_FMT FIRST,LAST
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24
25
26
27
28
29
30
31
DATE 11 DEC 2017

ERR4057
CFNA cannot terminate on the Forward DN (FDN) because the FDN is an
ACD-DN which is not a Message Center, or the set on which the FDN is
defined does not have Message Waiting Allowed (MWA) Class of Service
(COS).
Either redefine the FDN, or give the dialed set MWA COS. <-- Already set to MWA
Severity: Minor

 

[janaya]

I think he was trying to send the call back to the ACD if someone called the extension and they didn't answer. Should really only do this if the ACD call is not answered. You would do that in the ACDN programming and shouldn't try to do that on the phone.

How many phones are like this?

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/

 

[StanleySteamer]

It might be that they wanted callers that dialed the SCR 62XX to reach a live person if busy or unanswered. In that case it would make sense to FDN and HUNT to the ACDN. If that's what you want then you need to change the ACDN 61XX to MWC YES in LD 23. That will stop the errors.