Pressing "0" to get AA to repeat on a CallPilot

[datajockey123]

I have a CallPilot that is answering all inbound calls and directing the calls through a menu. What I am wondering is how to get the the AA main message to restart when the caller presses "0". In effect it would send the caller back to the beginning of the introduction message, Path 0.
Any thoughts?
Regards,
Datajockey123

 

[PERRYPJ]

By default, 0 is reserved for reaching the Operator

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[curlycord]

Check the programming in the browser.
AutoAttendant/GreetingTables/Menu Repeat Key

Like PJ states though 0 is for operator, consider using another digit like, 8.




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[datajockey123]

Ok thanks guys. Really appreciate the time. I will try going into programming and using another digit. I was thinking "0" due to the fact that the inbound caller is so trained to hit "0" for a live person, I assumed that "0" would be a obvious choice.
Always appreciated.
Regards
Datajockey123

 

[curlycord]

Well if you dont want them to get a live person then by all means use 0.
Or like I said use another digit but for Table ATDNT is 000 and that F982 Attendant is not available.

Either or will work.


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Toronto Canada

http://www.telcopc.ca

 

[allworxguy]

If you disable the general mailbox and make the attendant not available, you will essentially make 0 a repeat key.

If you do the above, then when you press 0 you get a warning saying "the operator is unailable" and the table or ccr path 0 will replay. If you don't disable the GDM the caller will end up there.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[datajockey123]

Is it possible to send the caller to a HG or extension so that it can be answered or goes to a vmb. The client is concerned that a caller might not be able to make a choice while driving so after the CCR tree announcement is stated and there is no input the system will forward the caller to the sales hunt group or the sales managers vmb.
Is this possible on the CallPilot?
Regards,
Datajockey123

 

[curlycord]

Wow, can I punch your client in the mouth? lol
So they dialed 10 digits but cant dial one more? not to mention its illegal nowadays.
And those who dialed 10 digits I bet is one in every thousand.

Yes an HG DN will work in the Atdnt section of the Table, upon no action it will then ring the HG.










________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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[datajockey123]

Yes Curly, this silent is a pain. The son is taking over from the Dad and he want to prove something.
I am quickly getting tired of him
Anyways, we all have that one special client!!!! LoL
Have a great New Year Curly, all the best in 2016!
Datajockey123

 

[curlycord]

You too!


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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