Press 0 Option

[BigDogJeff]

Don't kill the rookie here. I'm new with the Call Pilot Mini. Version 1.5.53

When a caller gets to a users greeting and is given the option to press 0 to get to another extension. Where and how is this setup? Is this an option the user can setup or is this something as an administrator sets up ? If so where is this setup?

Thanks Folks!!!

 

[pbxn]

Not sure on the mini, but the bigger Call Pilots this can be set on the particular users mailbox. Log into CP, click user search, enter their extension/mb #, click on the users link. Somewhere close to their mb page is a mwi section. On the bottom of that section is a box for Revert DN, in that box enter the desired extension, then click save at the bottom.

 

[BigDogJeff]

Thats part of my issue is that there is not prompt for a revert extension. There are a couple places for Alternate extensions but there for other extensions programmed on the phones.

 

[cook1082]

It is in the users mail box admin were that is changed.If it is set up as call pilot it's under 80.If NVM #6.

 

[grumpyone60]

Under Call Answering in the Mailbox class, is the revert DN by telset option checked??

 

[BigDogJeff]

In the class of service I have "Personal Target Attendant" and it is set to YES. but there is no setting in the users profile/mail box to setup a revert DN or anything of that nature.

 

[cook1082]

You will change it to a DN you want the dial zero out of a mailbox to go to. There is nothing called a revert DN in this CP only for centralized VM.

 

[cook1082]

Again it is changed in the admin of the mailbox itself.press 80and follow the prompts.

 

[BigDogJeff]

Thanks a million folks!!! I'm still on a learning curve on this type of system. As an administrator I do not have the prompt to set this up. Press zero Option in this case is setup by each individual user once in there box and pressing 8 0.

Thanks for everones input and assistance!!