Press 0 internally whilst the operator is logged out

[m1kep]

Hi

My boss came to work earlier than the receptionist the other day. He automatically picked up the phone and dialled 0 but as the ops console was in night service, he got a "dead" tone. He has now asked for the operator to go to a Voicemail box if he presses 0 and she is not logged in. Can this be done? We are on Avaya CM5. We also have an audix LX but she does not have a mailbox 1000 administered. Any help would be appreciated.

 

[rejackson]

It depends on how the call is getting to the attendant. if you are using a vector you need a step to check the time of day and handle the call differently. Here is our main vector

CALL VECTOR

Number: 110 Name: DAL Main CAS
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 goto step 13 if ani in table 1
03
04
05 goto vector 10 @step 1 if time-of-day is all 20:00 to all 07:00
06 goto vector 10 @step 1 if time-of-day is fri 20:00 to mon 07:00
07 goto vector 10 @step 1 if holiday in table 1
08 queue-to attd-group
09 goto step 11 if queue-fail
10 wait-time 45 secs hearing ringback
11 route-to number 100003 with cov y if unconditionally
12 stop
13 busy
14 stop

and here is the nihgt vector that it points to. They press 1 to dial an extension, 2 to dial by name or 0 it to leave a message in the general mail box. 10003 is a station with no phone but it has a mailbox. It does not have to be this complicated if all you want is to leave mail make the first vector route to the mailbox like ours does on timeout.


CALL VECTOR

Number: 10 Name: DAL Closed
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 goto step 5 if holiday in table 1
03 collect 1 digits after announcement 100904
04 goto step 6 if unconditionally
05 collect 1 digits after announcement 100905
06 goto step 11 if digits = 1
07 route-to number 100059 with cov y if digit = 2
08 route-to number 100003 with cov y if digit = 0
09 announcement 100902
10 goto step 6 if unconditionally
11 collect 6 digits after announcement 100903
12 route-to digits with coverage y
13 goto step 9 if unconditionally
14 stop