Presentation Server Spooler keeps crashing

[ngsp]

We have a PS4.0 server serving up Microsoft Great Plains. Randomly, the print spooler will crash and need to be restarted along with the Citrix Printer Manager Service.

Has anyone seen this and know how to fix it?

I have searched and searched but have not found a resolution.

thank you,
RJ

 

[Dublin73]

what are you seeing in the Event logs at the time of the crash?

 

[ngsp]

Nothing shows up in the event viewer that seems to correspond with this. We always get random auto-creation erros but that has gone on since day one. My assumption was that something in Great Plains was triggereing this (simply due to the fact that it is the only application being served up by citrix at this time)but expected to see something in the Application or System log that gave me something to go with.

I am kinda new to Citrix troubleshooting (done many implementations). Are there citrix logs that I can look at somewhere that might give me some more insight. the stoppage is completely random at this point and is driving our users completely nutzo.

thanks for you earlier reply!
RJ

 

[Dublin73]

there aren't any Citrix logs. I presume you don't have Resource Manager? This is included with Enterprise Edition and is very useful for troubleshooting.

Print spooler crashing can be caused by a lot of different things. Start by checking your printer drivers. Find out if they're all compatible with Citrix. All it takes is one suspect or unsupported driver and you can get spooler crashes.

do you have plenty of space on your system drive to spool the print jobs?

Look at your "Power Users" on the server, is the Ctx_sma_user listed in there?

 

[enigma99]

ngsp,
We usually see this when a print driver is corrupt on the server or a client driver causes the print driver to crash.

I've come across an environment where they didn't know all the printers out so they didn't load anything on the server and enabled UPD.

We resolved this issue by making sure the recovery method for the print spooler was set to restart and to launch a batch file that did a net stop/net start on the citrix print manager.

This would at least get the users back on their feet on that server.

Hope that helps.