Premicells taking 15 seconds to connect calls

[rialto]

We've just had a new Avaya system installed with 3 Ericsson Premicells.

The problem we're having is the time it takes to dial/connect calls.

The average time is 12-15 seconds to connect to mobiles, which is driving us mad as we are a call centre and have to make loads of calls per day.

The supplier has tried reducing the time, but with no effect.

Is this a know issue?

Any ideas would be greatly recieved

Thanks very much

Rialto

 

[TomMills]

are they on analogue trunks or bri?

"There's a dog in the New Zealand section

 

[geoff84]

The problem is with the premicells not the Avaya.

 

[rialto]

Hi Tom

They are on analogue trunks

 

[TomMills]

thought so. i would say the issue is with the premicells not "answering" quickly enough.

What settings did the installer change?

"There's a dog in the New Zealand section

 

[jamie77]

Call through premicells are slower than standard trunks and if you are calling mobiles through the premicells then that is why you have that delay.

A call to a mobile through a PRI/BRI is usually 8-10 secs before the phone ringing, through alog is slower and add a premicell in there you have a bit more.

Just the way of the world.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

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