Prefix that can not be dialed with using area code.

[mooduk0]

I am trying to find a way to add prefixes to the MICS switch so that the user will have to dial the area code with these prefixes. Any ideas? Thanks.

 

[jerryreeve]

can you be a little more specific? when your customer dials ??? you want the MICS to dial ??? the MICS can dial using destination codes but need a little more info from you.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[mooduk0]

Yes, sorry.
We have some prefixes that we do not want our uses to be able to dial without dialing a 10 digit number for ex:
we want them to have to dial 1-276-555-1212
but not to be able to dial 555-1212.
Hope this helps.

 

[jerryreeve]

Yes,
If you make up a destination code of 1276* then have that destination code go to a route that selects your outgoing line pool and deletes the first 4 digits
then make up destination code of 1* that again selects your outgoing line pool but does not delete any digits.
now when someone dials from intercom 1 followed by any numbers the call will be routed to outgoing pool. you may have to change the call park prefex to avoid conflict.

destination codes are programmed under **CONFIG Services->Routing->Dest codes and ->routes.

I would suggest you look at the installer guide programming and remember to test this as you go.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[mooduk0]

we have done that and it works great for area codes but does not seem work for prefixes.

 

[ajntek]

You could try adding restrictions for the specific numbers you don't want them to call with out the area code. Also, we have also in the past set up speed dial numbers for the numbers we wanted them to use and restricted the ones we didn't, that way they have no choice but to use the ones you want them to. You can either restrict the lines or the sets. Would this work in your setup?

ajNtek

 

[jerryreeve]

OK I should have stayed with my first thought and talked about restrictions. If you look at restriction filter 01 (by default not used by anyone but preset with the following restrictions)

Filter Restrictions (denied) Overrides
01 01: 0
02: 1 001: 1800
002: 1877
003: 1888
03: 911 001: 911
04: 411
05: 976
06: 1976
07: 1••• 976
08: 1900
09: 1••• 900
10: 5551212
here filter 01 restriction 01 keeps the restricted phones from dialing 0
filter 01 restriction 02 keeps them from dialing anything starting with a 1 overrides 001 002 and 003 allow toll free dialing so If you use this fillter you would need to add 866 855 etc.
restriction 03 is there to make sure that whatever else you do even a restricted phone can dial 911
restrictions 04, 05, 06, and 08 are pretty obvious.
Restrictions 07 and 09 are there to restrict any area code followed by the 976 or 900 office code office code
and finally restriction 10 keeps the restricted phones from dialing directory assistance (lcally)

the whole restriction as shown is a basic local/toll free call only allowance so with that in mind you may want to modify it some. pull restrictions 01 and 02 (turn on long distance) while leaving the rest in place (the area where most larger systems see unwarranted phone calls. you may want to pull the restrictions 04 thru 09 if your company needs to be able to make these style of calls but remember that as you modify by removeing a restriction the restriction numbers change to fill up the just cleared number. so if you are going to clear a few at a time start with the higher numbers and work down.

Restrictions are found at **config Terminals & Sets->restrictions->Restriction filters->show filter->

JerryReeve
Communications Systems Int'l
com-sys.com