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Preferences-Change Call Alarm

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Danzebub

Danzebub

Technical User
Aug 28, 2007
38
US
I'm wanting to change my Scheduling Preferences for calls to "no alarm" when I do so, I get no "apply" option and it doesn't change. HELP! do I need to log in or something?
 
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Mike,

I understand that part, I'm going into Tools/Preferences/Calendar & Scheduling/Scheduling Preferences, highlighting Calls and changing it to Ring Alarm: No Alarm
Clicking on OK and going back to Preferences and the "Apply" is grayed out so it's not taking the change. I've done it several times.
 
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Apply will only be available if you've changed something on that screen. Clickin OK on the screen where the change is makes it apply

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
 
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That was what I tried before noticing the apply doesn't turn black such as when I change something else. I've never canceled at the point but always clicked the OK and nothing changed. Could it be I am not logged on as the admin or something?

BTW I was going to call you and then realized your in Australia!
 
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Do I need to close ACT first, I did just in case. OK, I did a Check, Repair, reindex database. I also went into database fixes Fix "Allow Edit History" Preference Settings, is that what your talking about? I also ran the "Fix know Activity Data issues". I'm starting to think it's software related since I can change alarm for appointments, tasks... everything but calls.
 
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Tried it and it made no difference. Out of curiositiy I opened the ACT9demo file and found it to be at the default setting of no alarm, changed it to 0 minutes and tried to change it back and could not. So it's not database, since the same thing happened with the demo.
 
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I'm new to the forum but found it based on this stated problem. I'm having the same issue and am a network user that is the only one I know of having the same issue. I've contacted technical support and they didn't have a solution. Has anyone discovered any resolution?
 
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No Jeffnitta, haven't found a solution. I've tried everything but loading the Hotfix2 but I would think that if that would have solved it, Tech support would have told you. It sounds like a glitch in the software. I just wish I would have never changed it off the default. I have considered doing a complete uninstall and reinstall, I would think that would return it to the default setting which is the "no alarm" instead of "0 minutes" or something else.
Please let me know if you have any luck with this. Q-Why didn't Tech support escalate your problem until it was corrected?
 
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Dan I spent about 45 minutes on the phone w/tec and they had me do everything but still could not fix the problem. I even did a reinstall but the problem was still there. I also created a new DB and still had the problem... They suggested I kill my account and create a new one. Just haven't had the time to do this as I thought there would be an easier solution.
 
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Yeah... don't I wish, please let me know if you do that and how it turns out.

Dan
 
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By the way, being we just had Halloween, I laughed when you said you created a new DB, because those are my initials.
 
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As always it would be good to have more help I'm not sure I could recreate anything more than a database! The issue is that my fulltime sales position gets in the way of troubleshooting my own computer issues so it's a balance thing. The solution to this problem has eluded me for the last 6 months and I check periodicly to see if anyone has found a cure on-line. If I can resolve I will most certainly share w/ you
 
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I may have found the solution to this problem and it relates to a conflict with desktop and web access. I was working from home last night using the web access and I changed my preference. When I got to the office this morning it remained as "No Alarm" in calls, meetings and to-do. I've closed a couple of times as well as re-started and it seems to be sticking....... I'm optomistic this will help. If you have any questions please feel free to e-mail me at jnitta@niteize.com
 
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Mike,

I called Jeff and apparently his firm as the ACT Web access as well. He accessed his account using the Web access version and was able to make the change. After coming back into the office, he checked his desktop version and the change back to "no alarm" has stayed. However for people like me, I don't have a web access version so I'm just using my To-do to schedule calls I don't have an alarm on. I was amazed that he spoke with ACT support and they had no solution.
 
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