Hi All
I am in need of replacing my network based dialer as it's massively expensive with an in house solution.
I was wondering whether anyone uses a software based dialer that dials out of the ISND lines plugged into an IPO.
I currently use a 412 (2.1.79) but I am considering buying a new switch/lines to run the software dialer through - my assumption for doing this is that it'll by much cheaper (and more stable?) than using a hardware dialer.
I will need about 40 agents to start with by some sort of scalability.
Any thoughts?
I am in need of replacing my network based dialer as it's massively expensive with an in house solution.
I was wondering whether anyone uses a software based dialer that dials out of the ISND lines plugged into an IPO.
I currently use a 412 (2.1.79) but I am considering buying a new switch/lines to run the software dialer through - my assumption for doing this is that it'll by much cheaper (and more stable?) than using a hardware dialer.
I will need about 40 agents to start with by some sort of scalability.
Any thoughts?