gecko202002
Technical User
I have a customer with a BCM 3.7 using a T1 interface to a
predictive dialer. System has (2) PRI's for inbound and outbound.
The clock on the circuits are setup up as follows:
(2) PRI's are primary and seconday
(1) T1 - Master.
User's have no issues dialing out on the PRI's.
I have setup a remote package so the T1 trunks can dial out the PRI.
The problem that is occurring - intermittently the dialer is not
grabbing the PRI channel for outbound - I am watching on BCM monitor.
I can see the dialer grab the T1 channel and alert, then I see a
status of dialing, when look at the status of the PRI channel, there
are times where I do not see a channel being grabbed for outbound.
The dialer vendor has modified pauses, but if the call goes through
it is hit or miss.
I am repeatedly getting an event code of 263 - which is "Invalid disconnect sequence error on an analog trunk line". I believe this is due to the dialer dropping the call, but it not clearing properly on the T1 channel.
I lowered the disconnect timer on the T1 lines to 60.
What I feel is happening is that due to this event, the T1 channel goes into a no new calls state for a period of time, while the dialer is trying to choose that channel again.
I am looking for ideas of what to look at or modify to get the T1 channel back into a useable state faster.
Any help would be greatly appreciated.
Michelle
predictive dialer. System has (2) PRI's for inbound and outbound.
The clock on the circuits are setup up as follows:
(2) PRI's are primary and seconday
(1) T1 - Master.
User's have no issues dialing out on the PRI's.
I have setup a remote package so the T1 trunks can dial out the PRI.
The problem that is occurring - intermittently the dialer is not
grabbing the PRI channel for outbound - I am watching on BCM monitor.
I can see the dialer grab the T1 channel and alert, then I see a
status of dialing, when look at the status of the PRI channel, there
are times where I do not see a channel being grabbed for outbound.
The dialer vendor has modified pauses, but if the call goes through
it is hit or miss.
I am repeatedly getting an event code of 263 - which is "Invalid disconnect sequence error on an analog trunk line". I believe this is due to the dialer dropping the call, but it not clearing properly on the T1 channel.
I lowered the disconnect timer on the T1 lines to 60.
What I feel is happening is that due to this event, the T1 channel goes into a no new calls state for a period of time, while the dialer is trying to choose that channel again.
I am looking for ideas of what to look at or modify to get the T1 channel back into a useable state faster.
Any help would be greatly appreciated.
Michelle