Pre-translation on on NEAX2000IPS

[RV482]

Hi!

Just want to ask if there is an extension pre-translation feature on the NEAX2000IPS, and if yes, can these be progammed on individual extensions, not system wide.

We have 2 (two) sites, 2 cities apart, unfortunately, the primary number on the assigned ISDN line is the same except for the 5th digit, which would be the extension number... e.g. Site 1 - Pilot no. 721-7XXX ext. range 200-300, Site 2 - Pilot 721-7XXX - ext. range 400 - 499.


For site 1 - they requested new extension with the 400 range, unfortunately, when they call out, the caller-ID on the receiving phone is 721-74XX which confuses them because this range is for Site 2, hope it's not confusing.

Is there a way that instead of showing the 721-74XX on Caller-ID, to program it with a pre-translated extension, like reception line, e.g. 721-7200 for the 400 range in site 1 so when the called party calls/redials back, they will reach the site one personnel.

Hope I explained it clear....


Thanks and Regards

 

[OzzieGeorge]

Command 1212 is where you set the number to be sent for each extension.

 

[OzzieGeorge]

I should add that 1212 is used in conjunction with 1213 & 5005, these two being used to program the prefix for the number in 1212.

 

[RV482]

Hi OzzieGeorge,

My apologies for the very late reply, thank you for the information and assistance, it worked like a charm.

Thanks again!

 

[OzzieGeorge]

Always an honor to be of help, Glad my humble assistance solved your dilemma!