I have a customer who has the following set-up:
SX2K with ISDN30 terminated on it. It then links to a 3300 via DPNSS there are users on both systems and the 3300 acts as the voicemail server for both.
There has been a trunk side voice recorder fitted and the customer requires a pre-announcement for all calls to say they are being recorded.
I have set an internal RAD for the main office number which routes back to the console on the SX2K, which works fine.
Is there a way of setting a message for all calls so DDI’s will get the message and then route to the correct handset?
Hope someone can help!
Thanks.
SX2K with ISDN30 terminated on it. It then links to a 3300 via DPNSS there are users on both systems and the 3300 acts as the voicemail server for both.
There has been a trunk side voice recorder fitted and the customer requires a pre-announcement for all calls to say they are being recorded.
I have set an internal RAD for the main office number which routes back to the console on the SX2K, which works fine.
Is there a way of setting a message for all calls so DDI’s will get the message and then route to the correct handset?
Hope someone can help!
Thanks.
