Powerquest Data Protector v2.0 Uninstall Problem

[BLK330]

I support a Win2000 server for a customer, they use Powerquest to dump images of the HDD partitions onto a secondary server overnight.

We wish to re-install the application as it comes up with problems when running the Jobs.

If we try to uninstall the program we get a "severe" error message saying " RTC File not found" then the installer will not go further ..just goes to "finish".

Same happens when we try to run setup (install over the top).

Limited symantec support suggests this is due to an incomplete previous installation , their soilution being to reinstall the product. (If only)

Anyone had any experience of this?

Thx

 

[itsp1965]

The RTC file may be hidden (Powerquest config file). Having tried a google search of "Powerquest RTC File not found" some links might prove useful to you.