Power Outage; All calls to receptionist

[CaptBarbone]

After an extended power outage, all incoming calls are informed that they are being fowarded to the receptionist and only extension 10 rings. I have Partner II 4.1 with a Partner Mail module. Tried to reset using #728 feature - nothing. Auto Attendant is not assigned. I have the manual, but I am not much of a tech. When I remove the Mail module, the line rings once, and nothing more, just silence on the line. I am guessing the problem is related to Mail/voicemail. I can't figure out how to bypass or shut Mail off and just have all lines ring at all extensions, or even reprogram it properly.

 

[Dexman]

I'm guessing that, since the problem happened after a power outage, the back-up battery is no good and that the processor's programming has defaulted.

 

[skip555]

with a partner two the battery is dead . we see it all the time

the battery is on the processor , soldred to the PC board , you need toi be comrfartable with board level soldering to change it

 

[skip555]

for temp , power down
remove the mail module
go to programing
from ext 10 or 11

featuree 00

left intercom , left intercom right intercom

enter the ext number , push a line key untill the display says immediate ring , do this with evey extension you want to ring

this will hold you over untill you can get the battery replaced and the system reprogramed

 

[CaptBarbone]

Thanks Skip555. Your advice eliminated the "receptionist" message...I followed the procedure you outlined for line ringing, but for outside callers the line rings once and then silence(until someone picks up on the other end) - here at the center, an incoming call rings only once an all extensions then the line light turns red before anyone picks up. any further suggestions?

 

[skip555]

did you pull the mail module ?

something is answering and since the defualt there would be no privacy so you can pick up .

is there anything else that answers ?

do you have the fax as a partner ext ?

could be a bad extension , you could try unplugging them from the module untill you find what it is