Posted invoices but could not print out.

[sdsppi]

When a user posted some invoices, the report did not print because the computer where the report was suppose to print to was not on. Is there a way to reprint this report after is has been posted?

 

[dgillz]

Are these AP invoices, AR service invoices or OE invoices?

Also, what do you mean by "the computer was turned off"....do you mean the printer? Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

dgilsdorf@trianglepartners.com

 

[sdsppi]

Thanks for replying.
These are OE invoices. Both the computer and the printer that was attached to it was turned off.

 

[vbajock]

The user should have got a message from Windows telling him the printer was unavailable and asking if the user wanted to Cancel or Retry. If the user clicked cancel, you lose.

 

[dgillz]

vbajock is correct. The best I can offer is a crystal report that will pull the same data out of what is now the OEHDRHST and OELINHST tables. Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

dgilsdorf@trianglepartners.com

 

[sdsppi]

There was no "retry" window., just an error message with an "OK" button. Another user got the same error when trying to print a check and as soon as I turn on the computer with the printer the user was able to reprint. A "retry" window is what I would expect and would have been helpful but we got no option.

Thanks for your help.

 

[vbajock]

Something doesn't sound right. If you have a computer, with a printer hooked up to it, that other users access through a LAN, Windows has about 15 years worth of programming in it to keep you from losing your print job. It sounds like this "OK" may be coming from either Macola or some other application in the stream.
????

 

[sdsppi]

You are probably right on the "OK" coming from Macola and not Windows.
I was thinking we could set the properties of this printer to "keep documents after printing". Then "restart" the printing if we need to later. It probably wont work if the printer and the computer is off though.
We were able to print the posting with a report but it was a hassle.
I was just hoping for an easier way of reprinting. We'll just have to be more careful when printing and check first that the printer is operational.

 

[zedsded]

SPOOLED REPORTS IN OE MAYBE ABLE TO CARE OF THIS KINDS OF ERRORS. POST THE INVOICES TO FILE, MACOLA CREATES A FILE.PRT THAT MAY BE PRINTED ANYTIME. UNLESS, IM TOTALLY OUT OF COURSE ON THIS TOPIC, THIS IS YOUR FAIL-SAFE SOLUTION.

 

[MacolaHelp]

I always tell users to print to file & then print to paper from spooled reports if a hard copy is really necessary. If the printer jams you are in the same boat as the printer off & deleting the job out of the queue.

To get the info back, check one of the invoices for the day & find the IP source #. Interface all your AR & IM transactions to GL & then print the source cross reference report in GL.

Also, try the OE reconciliation report to see if that has the information you seek.