KSAtechman
Technical User
we have been using ICM 5.0 with SS7 Nic and Nortel IVR as a network IVR ( pre-route TDM design) for a telecom provider
, we route the calls to agents via the AVAYA ACD also connected to the GSM network
we need to add post - route functionality to this, we been unsuccessful so far, any suggestions?
, we route the calls to agents via the AVAYA ACD also connected to the GSM network
we need to add post - route functionality to this, we been unsuccessful so far, any suggestions?