According to the manual, Post Call Processing Time in Agent by Skillset View is triggered as "beginning when the agent presses the not ready key and ends when the agent presses the not ready key again". What's the difference between Post Call Processing Time and Not Ready Time in Agent Performance view?
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Post Call Processing Time
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From what I have been told, post call processing is pegged when the not ready key is pressed immediately after ending a call. Not ready is counted whenever the not ready key is pressed whether it be immediately following a call or pressing not ready between calls...
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