Here is an interesting one for you.
Last week, Wednesday, I opened a ticket with Commvault due to services on Commserve not starting on boot.
Was told to remove all updates/SP5 and reinstall. I did that with no resolution.
The next day after doing this, all backups were pending with some form of communication or indexing error.
Started a ticket with CV. The tech that worked it felt that the entire application needed to be removed/reinstalled because of the services issue. Completed late Thursday.
It was recommended I force FULLS only on all systems because the index cache had been moved. Friday, all fulls, no issues, Saturday, all fulls, no issues, Sunday, I was sick of looking at Commvault so I let incremental back-ups run.
Monday morning, right back to where I was before the reinstall. Commvault hasn't given this much credence, but I have a theory. At some pont I was able to capture a print screen from Office scan on one of my media agents that reads, "(A virus has been found in the compressed file.) from F:\Program Files\CommVault Systems\Galaxy\IndexCache\drvsetdn.EML "
I cant find this file or even the path now but the msg came from somewhere.
I believe when the incrementals were allowed to run, the index cache had to be restored. At that point it must have restored the virus.
Anyway, thought I would share this for anyone else that might see strange behavior.
Rick
Last week, Wednesday, I opened a ticket with Commvault due to services on Commserve not starting on boot.
Was told to remove all updates/SP5 and reinstall. I did that with no resolution.
The next day after doing this, all backups were pending with some form of communication or indexing error.
Started a ticket with CV. The tech that worked it felt that the entire application needed to be removed/reinstalled because of the services issue. Completed late Thursday.
It was recommended I force FULLS only on all systems because the index cache had been moved. Friday, all fulls, no issues, Saturday, all fulls, no issues, Sunday, I was sick of looking at Commvault so I let incremental back-ups run.
Monday morning, right back to where I was before the reinstall. Commvault hasn't given this much credence, but I have a theory. At some pont I was able to capture a print screen from Office scan on one of my media agents that reads, "(A virus has been found in the compressed file.) from F:\Program Files\CommVault Systems\Galaxy\IndexCache\drvsetdn.EML "
I cant find this file or even the path now but the msg came from somewhere.
I believe when the incrementals were allowed to run, the index cache had to be restored. At that point it must have restored the virus.
Anyway, thought I would share this for anyone else that might see strange behavior.
Rick
