Possible dead line on Meridian m8x24-ds

[jdlrez]

Hi guys,

I need to preface this with a couple things:

1. I know nothing about this model and have never worked with them, I only have experience with Option 11's.

2. The PBX in question is located in our plant in california and I am in Oregon, so I do not have local access and have to relay info across to the manager there.

Problem:

The main receptionist phone has 6 lines on which she can receive simultaneous calls. Line 2 has croaked. It gives no dial-tone on trying to dial out, and incoming calls to it ring once and are dropped.

I don't care about this line, I just need to figure out how to get it busied out or removed so that calls coming in when line 1 is busy, roll to one of the other 5 that still work.

My contact there has located the punches for all 6 lines on the 66 block (as far as we can tell. I've never seen this phone room in person.) There is no terminal and no hand set plugged in for programming (which I wouldn't know how to use any way.)

I realize most of this info isn't very helpful so really I guess what I'm asking for is advice.

Thanks in advance.

 

[TDMtek]

Find a Vender in the area, pay the time and materials and get some one on site that can figure out what is going on.

 

[Johnthephoneguy]

It might be as simple as a dead line, call your Provider and report that 2nd line as dead at dmarc, if they fix it great, if not then you have either a bad punchdown/wire or a bad trunk card.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Deweyhumbolt]

Worst case, have them busy the line on the telephone and see if it hunts past, Or short the dmark if it gets that far. Most Telco will busy a line at the CO, till it can be fixed. The last choice temporarily eleminates you having to trust anyone onsite.

 

[jdlrez]

thanks for the help. I had them call local provider who is dispatching a tech and has re-routed a good number in place of the bad one for now.