Hi folks,
A heads up and a request for input:
We installed Service Pack 3 for SI 7.5 on April 10. One of the Ops folks noticed errors cropping up a precise 10 minute intervals, starting April 18th. It turns out another support person updated one of the multi-site reports on that date, so we started looking at possible links between the CR update (adding a Remedy field and re-mapping another) and APS. We have looked at the CI database tables, CR object and scheduled instances, and the SI registry settings. We have stopped and restarted services (Info and MS SQL), etc. We are still getting the error. "What error," you ask?
Well, we aren't quite sure:
Event Log entry:
Date: (ongoing) Source: CInfo
Time: (evr 10 min) Category: None
Type: Information Event ID: 0
User: N/A
Description:
The Description for Event ID (o) in Source (CInfo) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
collect_garbage: mem usage: 34217984 bytes - objs: 145
As you can see, not much information there. I can't check the APS server computer right now, so I don't know if I'll get a different message ON that computer. I doubt it.
I've reset the CleaupObjectInterval to different time periods, but the events still occur every 10 minutes.
I find nothing in CD's knowledge base, nothing in Tek-Tips, nothing on the net concerning either APS or Crystal Reports and collect_garbage. It's a C method, and I ASSuME that it's referring to internal memory (RAM) cache clean-up, but I have no proof.
We currently have it at three of our installations, and I believe that the others will experience it once they do the Svc pack and re-schedule something.
Does anybody recognize this monster?
A heads up and a request for input:
We installed Service Pack 3 for SI 7.5 on April 10. One of the Ops folks noticed errors cropping up a precise 10 minute intervals, starting April 18th. It turns out another support person updated one of the multi-site reports on that date, so we started looking at possible links between the CR update (adding a Remedy field and re-mapping another) and APS. We have looked at the CI database tables, CR object and scheduled instances, and the SI registry settings. We have stopped and restarted services (Info and MS SQL), etc. We are still getting the error. "What error," you ask?
Well, we aren't quite sure:
Event Log entry:
Date: (ongoing) Source: CInfo
Time: (evr 10 min) Category: None
Type: Information Event ID: 0
User: N/A
Description:
The Description for Event ID (o) in Source (CInfo) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
collect_garbage: mem usage: 34217984 bytes - objs: 145
As you can see, not much information there. I can't check the APS server computer right now, so I don't know if I'll get a different message ON that computer. I doubt it.
I've reset the CleaupObjectInterval to different time periods, but the events still occur every 10 minutes.
I find nothing in CD's knowledge base, nothing in Tek-Tips, nothing on the net concerning either APS or Crystal Reports and collect_garbage. It's a C method, and I ASSuME that it's referring to internal memory (RAM) cache clean-up, but I have no proof.
We currently have it at three of our installations, and I believe that the others will experience it once they do the Svc pack and re-schedule something.
Does anybody recognize this monster?