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Position in Queue

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Whynotmore

Whynotmore

IS-IT--Management
Dec 19, 2010
8
US
I cannot seem to get this place in queue thing to work. Is there something that I am missing? It always seems to assign 0 to the piq_cv. I am going crazy. Can some one of you help on this? It will keep me from pulling my eyes out. If I replace the ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv with ASSIGN 10 TestSkillset TO piq_cv it works, but the dynamic POSITION IN QUEUE is not working. I did cut some IF statements out, so sorry for any left overs in what I pasted below.

QUEUE TO SKILLSET TestSkillset
WAIT 2
READVAR piq_cv
ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv
SAVEVAR
EXECUTE PIQ_Announcement
ELSE
EXECUTE AfterHours
END IF

SECTION Loop_Section

READVAR piq_cv
ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv
SAVEVAR
EXECUTE PIQ_Announcement
ELSE
EXECUTE AfterHours
END IF

SECTION PIQ_Announcement


WHERE piq_cv EQUALS
VALUE 0: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_1_vs
VALUE 1: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_5_vs
VALUE 2: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_2_vs
VALUE 3: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_3_vs
VALUE 4: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_4_vs
VALUE 5: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_5_vs
VALUE 6: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_6_vs
VALUE 7: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_7_vs
VALUE 8: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_8_vs
VALUE 9: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_9_vs
VALUE 10: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_10_vs
VALUE 11: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_11_vs
VALUE 12: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_12_vs
VALUE 13: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_13_vs
VALUE 14: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_14_vs
VALUE 15: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_15_vs
VALUE 16: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_16_vs
VALUE 17: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_17_vs
VALUE 18: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_18_vs
VALUE 19: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_19_vs
VALUE 20: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_vs
DEFAULT: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_and_up_vs
END WHERE


GIVE MUSIC 16
WAIT 10
GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997
PLAY PROMPT VOICE SEGMENT Comfort1
EXECUTE Loop_Section

SECTION AfterHours
GIVE IVR 6998 WITH TREATMENT 9009
 
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It almost seems as if no number is assigned to the position in queue. is there some counter that needs to be on that may have been over looked?
 
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Just to be sure: piq_cv is a 'Call Variable' of type: INTEGER?

I've compared stripting above with my working script.
The main difference is I do not use 'READVAR piq_cv' and 'SAVEVAR' so remove those lines (is is not needed to store the value: the counter only has to apply for 1 caller. If these commands are used every new caller will get the same value!)

In General scripting is the same but I also added some checks in case of wrong level assigments:

IF piq_cv > 1 THEN
IF piq_cv > POSITION IN QUEUE Init_skill AND POSITION IN QUEUE Init_skill > 0 THEN
ASSIGN POSITION IN QUEUE Init_skill TO piq_cv
ELSE
IF POSITION IN QUEUE Init_skill <= 0 THEN
ASSIGN 1 TO piq_cv
END IF
END IF
END IF

 
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ok. i removed the 'READVAR piq_cv' and 'SAVEVAR' and inserted the example above, but the POSITION IN QUEUE is still not changing. it is always set to 0. I POSITION IN QUEUE something that i need to build? or is that variable built in to the SCCM system?
 
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ok, so piq_cv is a 'Call Variable' of type: INTEGER and is not a 'Global Variable'...

POSITION IN QUEUE <skillset> | <skillset list>
is a standard script command so no additional variable built is needed.

You cut some IF statements out, don't know if that causes the '0'?
I see for instance a multiple 'EXECUTE AfterHours'; I would prefer to do that check before queing to a skillset.

In my script the initialisation section holds:
ASSIGN 20 TO piq_cv
(and not '0 TO pic_cv')

Hope this helps..


 
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ok. here is my whoe script. i have commented out some parts for testing purposes. not sure what you mean about the initialisation section. I may not have it at all.

/* TechnicalHelp */

/*IF DATE = TechEarlyHoliday AND
TIME OF DAY = TechHolidayTime THEN
EXECUTE AfterHours
END IF

IF DATE = TechHoliday THEN
EXECUTE AfterHours
END IF

IF DAY OF WEEK = TestStarWeek AND
TIME OF DAY = TestStarWork AND
OUT OF SERVICE TestSkillset THEN
ROUTE CALL TestStar
ELSE*/
IF DAY OF WEEK = TestStarWeek AND
TIME OF DAY = TestStarWork /*AND
NOT OUT OF SERVICE TestSkillset */THEN
QUEUE TO SKILLSET TestSkillset
WAIT 2

EXECUTE PIQ_Announcement
ELSE
EXECUTE AfterHours
END IF
/*END IF*/

SECTION Loop_Section

IF DAY OF WEEK = TestStarWeek AND
TIME OF DAY = TestStarWork AND
NOT OUT OF SERVICE TestSkillset THEN
READVAR piq_cv
ASSIGN (POSITION IN QUEUE TestSkillset) TO piq_cv
SAVEVAR
EXECUTE PIQ_Announcement
ELSE
EXECUTE AfterHours
END IF

SECTION PIQ_Announcement

IF piq_cv > 1 THEN
IF piq_cv > POSITION IN QUEUE TestSkillset AND
POSITION IN QUEUE TestSkillset > 0 THEN
ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv
ELSE
IF POSITION IN QUEUE TestSkillset <= 0 THEN
ASSIGN 21 TO piq_cv
END IF
END IF
END IF

WHERE piq_cv EQUALS
VALUE 0: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_1_vs
VALUE 1: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_1_vs
VALUE 2: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_2_vs
VALUE 3: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_3_vs
VALUE 4: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_4_vs
VALUE 5: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_5_vs
VALUE 6: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_6_vs
VALUE 7: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_7_vs
VALUE 8: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_8_vs
VALUE 9: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_9_vs
VALUE 10: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_10_vs
VALUE 11: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_11_vs
VALUE 12: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_12_vs
VALUE 13: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_13_vs
VALUE 14: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_14_vs
VALUE 15: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_15_vs
VALUE 16: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_16_vs
VALUE 17: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_17_vs
VALUE 18: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_18_vs
VALUE 19: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_19_vs
VALUE 20: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_vs
DEFAULT: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_and_up_vs
END WHERE


GIVE MUSIC 16

IF NOT QUEUED THEN
/*IF NOT OUT OF SERVICE TestSkillset THEN*/
QUEUE TO SKILLSET TestSkillset
WAIT 2
/*ELSE
ROUTE CALL TriStar
END IF*/
END IF

/* ROUTE CALL TriStar*/
WAIT 10
GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997
PLAY PROMPT VOICE SEGMENT ClinicalComfort1
/*EXECUTE Loop_Section*/

SECTION AfterHours
GIVE IVR 6998 WITH TREATMENT 9009
 
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i simplified it to this, but it still does not change the position in QUEUE. could there be a permissions issue?

/* TechnicalHelp */

QUEUE TO SKILLSET TestSkillset
WAIT 2
ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv

WHERE piq_cv EQUALS
VALUE 0: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_1_vs
VALUE 1: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_5_vs
VALUE 2: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_2_vs
VALUE 3: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_3_vs
VALUE 4: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_4_vs
VALUE 5: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_5_vs
VALUE 6: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_6_vs
VALUE 7: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_7_vs
VALUE 8: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_8_vs
VALUE 9: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_9_vs
VALUE 10: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_10_vs
VALUE 11: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_11_vs
VALUE 12: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_12_vs
VALUE 13: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_13_vs
VALUE 14: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_14_vs
VALUE 15: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_15_vs
VALUE 16: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_16_vs
VALUE 17: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_17_vs
VALUE 18: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_18_vs
VALUE 19: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_19_vs
VALUE 20: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_vs
DEFAULT: GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997 PLAY PROMPT VOICE SEGMENT piq_20_and_up_vs
END WHERE

GIVE MUSIC 16
WAIT 20
GIVE CONTROLLED BROADCAST ANNOUNCEMENT 6997
PLAY PROMPT VOICE SEGMENT ClinicalComfort1
 
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OK. I got it. I am crazy. Inorder for POSITION IN QUEUE to work, an agent has to be logged in. once that happens, the QUEUEis created.
 
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