Apr 6, 2020 #1 Dammy12 Technical User Mar 12, 2019 34 CA Hello, Does anyone know how to configure "Position in Queue" and "Expected Wait Time" announced to callers on Avaya ACCS Release 7. I am unable to get any proper documentation that explains it. Thanks.
Hello, Does anyone know how to configure "Position in Queue" and "Expected Wait Time" announced to callers on Avaya ACCS Release 7. I am unable to get any proper documentation that explains it. Thanks.