Position in Q with Symposium Express

[atchuvely101]

I'm getting a Voice Services card with Symposium Express. I would like to give Position in Q information. I can only find information on giving general message based on position in Q. Is it possible to give exact position in Q or even Expected Wait Time?

 

[sandyml]

No, you cannot give exact information as you can with the SCCS. You'll see in the docs that you can define parameters for Expected Wait Time (a time range) and then specifiy the announcement that is linked to that value. Keep in mind that ACCESS is not available with SECC, so you are limited to the old CCR-type/Give IVR parameters.