Ports going bad?

[jgeisler1]

The Avaya Partner system we have at one of our off-site locations has 2 ports which seem to have stopped working properly.

When I plug in any 18D phone even directly into that port, it does not enable the phone. No dial tone or lights, etc. However, if I plug in my Med-Pat XL88Q phone to the same port, I get a dial tone with it. There's no maintenance contract on this system, I never received any training on it and am a loss. Does anyone know what might cause these ports to stop working properly?

 

[joe2938]

I would 1st try to power down system and reseat module and power back up and retest

 

[jgeisler1]

I don't have any type of backup for the system, and no knowledge on how to reprogram these ports if that takes things down. Can I do this without fear of the system not coming back up?

 

[joe2938]

have a little faith we are only talking about 2 bad ports.It will come back up

 

[jgeisler1]

Well, with sweat dripping down my face and sweaty palms, I went ahead and reseated the cards and BAM! I thank you very much joe2938!

 

[joe2938]

Glad it worked out for you, remember no pain no gain!

 

[TouchToneTommy]

You probably have 206 modules that are pretty old. On those, if the "data" pair got shorted, the port would stop working for a multiline set, but still work for a single line. A power cycle will bring them back, except the danger is that the processor has a dead battery and the power cycle will wipe out the programming. An easier way is the System Reset - Save All, from Ext. 10 Feature 00, Left Intercom Twice, #728. The system will restart, any calls in progress will be dropped, but most likely the ports will start working again.

 

[jgeisler1]

I'll remember that for the future. Sadly, in this case that wasn't an option. Ext. 10 was one of the two that had gone dead.