Popup ok sometimes

[rileypetty]

On a web site that I maintain for a customer there is a data entry page that has the following Javascript code for launching a small help page/window.

<script type="text/javascript">
function epicHELP() {window.open("eventPIC/epicHELP.asp","epichelp","status=0,scrollbars=yes,top=20,left=30,width=380,height=340");}
</script>

The code works fine everywhere but at the customer’s business. At home when I click on the button the small 380x340 page popup window opens correctly (IE8 & Mozilla). But at the customer’s business the popup opens as a full screen page. The proper information gets to the customer but I wanted the small popup to open so the customer could still see the larger data entry window in the background. They are using IE & Mozilla, various versions. Is there something they have turned on in their browsers making this happen? Thanks for any information you may be able to give me.

 

[BillyRayPreachersSon]

There's no default setting for this across both browsers, so my guess is that they do have something installed, perhaps one of the following:

- Third party toolbar (e.g. Yahoo, Google toolbars, etc)
- Internet security software (e.g. Norton, etc)
- Spyware

As to what, well - you'd need to ask them that question.

Of course, it could well be that they just have a very small screen resolution so your popup just appears to be big. Either that or they are not telling you the whole story, and are maximising the window themselves (whether intentional or not).

Dan



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[rileypetty]

Thanks Dan for the response and they do have toolbars installed. I did not realize a toolbar could have such an effect. That will be easy to look into. Thanks again.