Popping and cracking on 9608 phones 1

[Virden1]

I have an IP Office System Version 8.1(52) with 9608 IP phones. They are experiencing popping/cracking and echoing when calls are inbound or outbound on POTS lines. From extension to extension the calls work great. I tried turning the Echo cancellation delay up, down, and off. The problem still is there. Any ideas?

 

[AACon]

Sounds like bad lines. We try to shy away from Analog lines and IP phones for these very reasons; they don't play well together.

-Austin
ACE: Implement IP Office

 

[IPOtech111]

Currently experiencing the same problem with 9608 phones but with a PRI. Tried the same with echo cancellation. Tried different codecs, allow direct media path both on and off, different settings on the VCM. Replaced a few phones that users were complaining alot about. Voip assessment passed with flying colors. Nothing has seemed to help yet. No alarms in system status. Monitor traces dont show any packet loss, delay, jitter or anything else that would indicate poor quality. IP office is at R8.1.56 phones have the 6.2.2.09 firmware. Im convinced its a problem with the 9608's themselves. Thought about downgrading to an older firmware but have read about a lot of other issues with the older firmware on these phones. Going to be replacing a few phones with either 9620's or 1600 series to see if it changes anything.

 

[amriddle01]

I would indeed change out some handsets, 9500s and 96x1s have been troublesome since releases as they are low end components built to a budget


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gswimfrk]

We were planning to do an install with a new IP Office system running IPO 8.1 with six 9608 phones and one 9641G running on 2 analog lines as we are experiencing issues with the old POTS wiring in the building. I have discussed this issue with our dealer and they recommended this solution to us, I have never installed Avaya products before but have done only Shoretel in the past, seeing this thread concerns me. As a new Avaya User, should we be concerned about this setup we are about to do? As an Avaya rookie, is/has this combination been relatively trouble free for others and/or are there F/W versions I should be cautioned about?

-Ivan

 

[amriddle01]

The main problem is analogue lines, all systems can struggle with analogue lines and IP phones, the IP office has never been great on them. That range of handsets has had a number of issues since release though they have got better, the two combined makes for potential issues


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[tlpeter]

We have 40 of those phone running without any problems.
The last releases of firmware solved all issues.
This is really a line issue and not a phone issue at all.


BAZINGA!

I'm not insane, my mother had me tested!

 

[gswimfrk]

Thanks for the input amriddle01!

Is there any particular solution you would recommend? Perhaps going with the 1608 phones instead or would that exasperate the issue. Any other brands? I don't really want to use shoretel because of the lack of suppliers/support for them in certain areas. =( Currently we have 2 ATT pots lines, not the Verizon ONT's that are causing problems for others...

I don't know, I don't want to throw down another few thousand for an unreliable system...

-Ivan

 

[amriddle01]

As I said and Peter mentioned they have made those phones better now, so as long as they have up to date firmware loaded they "should" be OK, that doesn't change the fact analogue lines to IP phones can be troublesome no matter what you use. It may be a case of getting them to bring out the demo kit running what you are getting and just trying it out


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[amriddle01]

BTW, when we say analogue lines we mean the trunks coming from the provider, not the internal wiring. If you have ISDN/digital lines or SIP trunks you will be fine


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[yankblan]

I posted a thread on this subject about a month ago; 9608 on a PRI. When user answers a call, the caller gets a big static sound. Install was done in September. 1616 does the same thing. I like Avaya's flexibility, but boy do their hardware suck.

http://interconnexionsld.ca/

 

[amriddle01]

What was it though Yankblan? I have done many installs with IP phones onto ISDN and never had that?


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[yankblan]

http://www.tek-tips.com/viewthread.cfm?qid=1702516

Still waiting on the customer for upgrade. They use fiber/LAN-X to remote sites (one IP). Happens internal too

http://interconnexionsld.ca/

 

[amriddle01]

In the above post does running those same handsets locally get the issue? I would guess it's a weird network issue with the extenders or something


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gswimfrk]

Thanks for all the info!!