OK, either our purchasing dept. makes some spectacular errors, or MS makes it rather difficult to fix some problems that should be simple (possibly both).
Our user received (Shipment/Invoice) a PO - against the wrong PO! (yes this user was not very observant as even the item numbers didn't match)
Oh - and it's posted, they post everything almost immediately (so just about any error they have is with a posted document).
The PO that was received against was a drop-ship PO.
Normally I'd suggest a vendor return - but it complained when I selected Return w/ Credit and the drop-ship po.
Any ideas on what we can do?
Thanks.
Our user received (Shipment/Invoice) a PO - against the wrong PO! (yes this user was not very observant as even the item numbers didn't match)
Oh - and it's posted, they post everything almost immediately (so just about any error they have is with a posted document).
The PO that was received against was a drop-ship PO.
Normally I'd suggest a vendor return - but it complained when I selected Return w/ Credit and the drop-ship po.
Any ideas on what we can do?
Thanks.
