Poor ly Performing New Dell Sys - Need Pro Help

[marybailey]

I recently purchased the following:

2.4Ghz Pebtium 4 533 mhz bus
ATI Radeon 9700 PRO 128MB Video Card
256 PC1066 RDRAM
120 Gig Hard Drive
Sony Trinitron Multi Scan E540 Monitor (21&quot (It had the same problem when using a different monitor which eventually started on fire tho that is a different forum!)

Its running Windows XP.

It is performing very poorly - even at low resolutions, the graphics are choppy. This is true both for DirectX and OpenGL programs.

Any ideas as to why? It arrived last week so I can send it back.

Thanks!
Mrs B

 

[cdogg]

It could be a number of things. Might be best to take advantage of Dell's tech support and call them to troubleshoot. It would take much longer in an online forum such as Tek-Tips. What you need is a "real-time" discussion!


~cdogg

"The secret to creativity is knowing how to hide your sources."
- A. Einstein

 

[DallasKelsey]

Since you got the Cat's A!@ system, I'd box it up and ship it back--buy another one. This is *another* thing you paid for with Dell. And the only possible reason it could be so FUBARed this early in the game--assuming you didn't manage to somehow hose your system right away, is you got some bunk hardware someplace.

So what part of your system is not up to snuff? NEVERMIND I wouldn't waste one second on it. They have a satisfaction policy and will willingly accept the system back--and shouldn't give you too much grief. Yea, you'll eat some shipping costs--but do you want to band aid a problem now just to have the video card or board take a dump on you in about 2 or 3 years when your support is long gone? I wouldn't risk it. Exchange it for a new system while you're still in the 30 day grace period (if you are).

You pretty much got the best video card and a potently powerful processor/board and Dell's systems are rigorously tested...so something is definitely up. Dallas S. Kelsey, III
DKelsey@CHGLaw.com
Cox, Hodgman, & Giarmarco, P.C.
Troy MI 48084