Pool Overflow

[GSmitherman]

How do you set up a pool to overflow to if pool 70 is busy? Thanks.

 

[tdaugirdas]

Not sure what you mean. Pool 70 is a pool of telephone lines. If the pool is iften busy - meaning all lines are tied up - you need to add more phone lines to the pool. Or set up another pool. But you still need more phone lines.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

ARS will do that for you.

Your first choice could be Pool 70, then next 890 and then 891.

I do it often in systems with the Same Lines used for incoming and outgoing service.

I set it up that way to make the last few lines in the system the FIRST FEW Outgoing lines, and the FIRST FEW LINES in the system the Last choice for outgoing service.

 

[GSmitherman]

Merlinman...
Do you create Pool 70 for subpattern A and pool 890 for subpattern B? If A is busy will it roll over and use lines in B? Thanks!

 

[tdaugirdas]

If you want outbound calls to route thru Pool 890 first, and Pool 70 second - you would program the default local and long distance tables (I believe 24 and 25) for both subpattern A and B to: use Pool 890 as the 1st route and to use Pool 70 as the 2nd route. The default setting for the route is only to use Pool 70. Subpattern A and B are for setting time-bound routing - at default - really subpattern A is used all the time - but you could set subpattern A (as an example) to be the route from 8am to 5pm - and subpattern B to take over after-hours.

Tom Daugirdas,
President
STCG, Inc.
stcg.com