Polycom WebGUI inaccessible from UCx OpenVPN connection but OK onsite. 2

[SenorWatsonSan]

Hello all,

Hoping there's some kind of simple Polycom config-file setting to fix this;

Recently adopted a site from a hosted phone solution. Brought a bunch of Polcyom VVX 400 and one Soundpoint 550 desk sets onto the UCx. All working fine.

Today, I tried to log into the web GUI of one of the Polycoms (a VVX 400) via the UCx's OpenVPN connection (Remote Access -> Remote Hosts), as I do all the time for Yealink Phones. I can reach the Polycom phone's login page, select "Admin", and enter the passcode, but I end up at a "401 Unauthorized" page.

I'm using the correct passcode.

Using the exact same passcode, I was able to log into that same Polycom's web GUI while remote-controlling a terminal on-site in the same subnet as the Polycom.

When I try the Soundpoint 550, it takes me to a blank page.

I logged into a completely different UCx at a completely different site that I know recently bought a Polycom Soundpoint 5000. Same thing. By contrast, I can get into the Yealink web GUIs out there just fine.

Any insight is appreciated.

 

[theislandtech]

No problem logging in on my soundpoint 321 remotely with openvpn running on my router

 

[SenorWatsonSan]

Just to be sure I understand you: You're saying that you're using the OpenVPN running on your router/firewall, and not the OpenVPN of the UCx?

 

[telcodog]

I have issues using both Chrome and IE on some 3rd party devices. Sometimes I can get logged in and browse the GUI and sometimes I can't. Sometimes I cn only see part of the GUI.

I wound up having to use Safari for the times I need to access those devices *through the vpn connection). That browser seems to work well.

 

[theislandtech]

Yes that is correct.
My router of choice is Ubiquiti EdgeMax series: EdgeRouter Lite, EdgeRouter-5 POE, and the EdgeRouter X-5 port.
Next choice is Sophos UTM 9.
With this setup I can access the UCX system, Digital gateway, phones, managed switches, printers, wireless access points.

 

[SenorWatsonSan]

Hey, look at that...I found a use for the Microsoft Edge browser.

Thanks for the info, all. Using a different browser worked.