Polycom Soundstation EX not transmitting " * " to conference call provider

[highgravity]

Customer is using a dial in conference call provider. After they dial in, they need to press * & pswd to log in, and the conference phone (p/n 2201-16200-601) is not allowing them to do that. The button works, and I can see ***** on the display, but it's not registering with the provider. They have to dial in with a T7316e to start, then transfer to the polycom. T7316e transmits the * fine. Any ideas? I've replaced the unit (previous one had the same problem. Thx.

 

[ipolmans]

Take a look at this forum see if it helps

http://community.polycom.com/t5/PST...o-enter-bridge-line-register-twice/td-p/40516

 

[curlycord]

Aside from that ave you had a Norstar tech on site to see if the ATA is allowing DTMF?.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca