Polycom SoundStation 4000 IP Dialing Issue 1

[kwbMitel]

I support 8 of these units and I hate them with every fibre of my body!

That being said, I've got them working for the most part. The issue arises if you go off-hook before dialing or if you try to conference in another caller.

For Offhook dialing, the unit dials when a certain digit count has been met. 10 digits if not preceeded by a 1 or 11 digits with a 1 as the first digit. I have just wasted vitually an entire day trying to find out how to tell the unit that the digit 9 is an access code and not to count it. Not having much luck.

I beg anyone who has resolved this issue or has a workable solution to respond. I will be deeply indebted.





*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[slapin]

On the web interface under SIP menu find Local setting section.
Diditmap parameter that what you need.
I use following line. Not perfect but OK
*5 feature code
[1-8]xxx 4 digit extensions
911 = 911
9[2-9]xxxxxxxxx - local numbers
91xxxxxxxxxx long distance
9011.T - international

--------------------------------------------------------

*5|[1-8]xxx|9911|9[2-9]xxxxxxxxx|91xxxxxxxxxx|9011.T

 

[kwbMitel]

Ok found it, Makes sense.

Not understanding what the *5 is in your example though.

The Default setting is:
[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

My best guess at Modifying would be:
[92-99]11|90T|9011xxx.T|[90-91][2-9]xxxxxxxxx|[92-99]xxxxxxxxx|[1-8]xxxT|0T

As I see it this breaks down to:
[92-99]11 = 9+211, 9+311, ... 9+911

90T = 9+0 (External Operator)

9011xxx.T = 9+011 (Outside NA Direct)

[90-91][2-9]xxxxxxxxx = 90 Calling Card or 91 Direct NA

92-99]xxxxxxxxx = 9 + 10 digit local dialing

[1-8]xxxT = Local Extension (4digits)

0T = Local Attendant

Slapin, do you agree my string makes sense?



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[slapin]

I'm not sure that it will understand [92-99] since it's per digit position rules. *5 is a conferencing feature code in my system. Included just as an example.

 

[kwbMitel]

Thanks again Slapin, You're a Star

You've given me more than enough for me to make my way thru this.

I'll try my string and post the results.

I'll keep the default handy just in case.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

OK here is the string that works.

9[2-9]11|90T|9011xxx.T|9[0-1][2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|[1-8]xxxT|0T

I'm going to see if Mitel will include this in their How-To document. Seems like a glaring oversite to me.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[slapin]

It's nothing compared to perl regexp

 

[kwbMitel]

So I have fleshed out my findings and emailed Mitel regarding adding this tidbit to their How-To Docs.

Here is the final draft:

Modifying the Digitmap for ARS Access codes:
On the Polycom web portal, under SIP, choose local settings.
In the digitmap field the default value is set to:

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

This translates as follows:
[2-9]11..............211, 311, 411... 911
0T...................operator (dial zero after timeout)
011xxxT..............Internat'l Call(dial after timeout)
[0-1][2-9]xxxxxxxxx..0(zero) + and 1 + dialing NA
[2-9]xxxxxxxxx.......10 digit local calling
[2-9]xxxT............4 digit Extn dialing (after timeout)

The example below would include a Digit 9 for ARS Access:
9[2-9]11|90T|9011xxx.T|9[0-1][2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|[1-8]xxx|0T

9[2-9]11................9211, 9311, 9411... 9911
90T.....................External Zero(dial after timeout)
9011xxx.T...............Internat'l Call (dial after timeout)
9[0-1][2-9]xxxxxxxxx....0(zero) + and 1 + dialing NA
9[2-9]xxxxxxxxx.........10 digit local calling
[1-8]xxx................4 digit Extn dialing
0T......................Internal Zero - Switch Board

Optionally other dialing strings can be included for Feature access codes or Speeddials
Example below includes *8 to dial voicemail and *1xxx to dial system speeddials that start with *1

9[2-9]11|90T|9011xxx.T|9[0-1][2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|[1-8]xxx|0T|*8|*1xxx


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.