Polycom IP6000 Can't dial out

[overthebars]

I am installing 3 IP6000s and followed the avaya pdf to get them to register. All three are registered and can make internal calls. I have tried removing the 9 via RR9R but nothing seems to work. My didgmap is [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|[9]xxxxxxxxxx
And my system monitor shows


UNICODE-UTF8
enu

********** Warning: Logging to Screen Started **********

********** SysMonitor v10.0 (16) **********

********** contact made with 192.168.25.11 at 09:58:25 2/3/2012 **********

********** System (192.168.25.11) has been up and running for 4mins and 47secs(287463mS) **********

********** Warning: BINARY File Logging selected **********


********** Warning: BINARY Logging to File STARTED on 2/3/2012 09:58:25 **********
287669mS RES: Fri 2/3/2012 09:55:08 FreeMem=59022524(1) CMMsg=4 (4) Buff=5200 960 999 7399 5 Links=20509
287669mS RES2: IP 500 V2 8.0(16) Tasks=42 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=73 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
292669mS RES: Fri 2/3/2012 09:55:13 FreeMem=59031596(1) CMMsg=4 (4) Buff=5200 960 999 7399 5 Links=20511
292669mS RES2: IP 500 V2 8.0(16) Tasks=42 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=73 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
293644mS SIP Rx: UDP 192.168.25.254:5060 -> 192.168.25.11:5060
INVITE sip:97706394121@192.168.25.11:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.25.254;branch=z9hG4bK44060940900D847B
From: "McIntosh Room" <sip:1316@192.168.25.11>;tag=8BE4854F-5DBE7BCE
To: <sip:97706394121@192.168.25.11;user=phone>
CSeq: 1 INVITE
Call-ID: 80eae44a-eb2a105d-192e69a4@192.168.25.254
Contact: <sip:1316@192.168.25.254>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SPIP_6000-UA/3.0.4.0061
Supported: 100rel,replaces
Allow-Events: talk,hold,conference
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 453

v=0
o=- 1330699255 1330699255 IN IP4 192.168.25.254
s=Polycom IP Phone
c=IN IP4 192.168.25.254
t=0 0
m=audio 2226 RTP/AVP 115 99 9 102 0 8 18 101
a=sendrecv
a=rtpmap:115 G7221/32000
a=fmtp:115 annexb=no
a=rtpmap:99 SIREN14/16000
a=fmtp:99 annexb=no
a=rtpmap:9 G722/8000
a=rtpmap:102 G7221/16000
a=fmtp:102 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
293648mS CMCallEvt: 0.1006.0 -1 BaseEP: NEW CMEndpoint f4f5b254 TOTAL NOW=1 CALL_LIST=0
293648mS CMCallEvt: 0.1006.0 -1 McIntosh Room.-1: NEW CMExtnEndpoint f4f5b254, Name=McIntosh Room, Extn=1316, Phys Extn=1316
293649mS CMCallEvt: CREATE CALL:2 (f4f5a6d8)
293649mS CMCallEvt: 0.1007.0 -1 BaseEP: NEW CMEndpoint f4f59294 TOTAL NOW=2 CALL_LIST=0
293651mS CMExtnEvt: McIntosh Room: CMExtnHandler::SetCurrent( id: 0->1006 )
293653mS SIP Tx: UDP 192.168.25.11:5060 -> 192.168.25.254:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.25.254;branch=z9hG4bK44060940900D847B
From: "McIntosh Room" <sip:1316@192.168.25.11>;tag=8BE4854F-5DBE7BCE
To: <sip:97706394121@192.168.25.11;user=phone>;tag=cc6d763a0f5b384e
Call-ID: 80eae44a-eb2a105d-192e69a4@192.168.25.254
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, SUBSCRIBE, REGISTER, PUBLISH, UPDATE
Supported: timer
Content-Length: 0

293656mS CMExtnRx: v=1316, p1=0
CMSetup
Line: type=SIPLine 260 Call: lid=252 id=1006 in=0
Called[97706394121] Type=Default (100) Reason=CMDRdirect SndComp Calling[1316] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=McIntosh Room
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=1316
IE CMIEFastStartInfoData (6)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
293657mS CMCallEvt: 252.1006.0 2 McIntosh Room.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
293657mS CMExtnEvt: v=0 State, new=Dialling old=Idle,0,0,McIntosh Room
293657mS CMTARGET: 252.1006.0 2 McIntosh Room.0: LOOKUP CALL ROUTE: type=100 called_party=97706394121 sub= calling=1316 dir=out complete=1 ses=0
293657mS CMTARGET: 252.1006.0 2 McIntosh Room.0: ADD TARGET (N): number=97706394121 type=100 depth=1 nobar=1 setorig=1 ses=0
293658mS CMTARGET: 252.1006.0 2 McIntosh Room.0: SYS SC: 97706394121 2 7706394121 sc=type=Dial code=9N, num=N callinfop->sending_complete=1 secondary_dialtone=
293658mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
293659mS CMARS: MakeCallTarget - Called Number: 7706394121
293659mS CMCallEvt: 0.1008.0 -1 BaseEP: NEW CMEndpoint f4f4e818 TOTAL NOW=3 CALL_LIST=1
293660mS CMTARGET: 252.1006.0 2 McIntosh Room.0: INITIAL TARGETING SUCCEEDED
293660mS CMTARGET: 252.1006.0 2 McIntosh Room.0: GetNoAnswerTimer:15
293660mS CMCallEvt: 252.1006.0 2 McIntosh Room.0: StateChange: END=A CMCSDialInitiated->CMCSDialled
293661mS CMExtnEvt: v=0 State, new=Proceeding old=Dialling,0,0,McIntosh Room
293662mS CMExtnTx: v=1316, p1=0
CMProceeding
Line: type=SIPLine 260 Call: lid=252 id=1006 in=0
Timed: 02/03/12 09:55
293662mS CMCallEvt: 0.1007.0 2 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
293663mS CMCallEvt: 0.1008.0 2 ARS for Main: StateChange: END=T CMCSIdle->CMCSOffering
293664mS CMCallEvt: 0.1007.0 2 TargetingEP: RequestEnd 0.1008.0 2 ARS for Main
293664mS CMTARGET: 252.1006.0 2 McIntosh Room.0: CancelTimer CMTCNoAnswerTimeout
293665mS CMCallEvt: 0.1008.0 2 ARS for Main: StateChange: END=B CMCSOffering->CMCSOverlapRecv
293665mS CMARS: FORM: Main - Received Number: 7706394121
293666mS CMARS: FOUND A SHORT CODE - short_code: XN; - Tel: N - Called_Party: 7706394121 - Line Group Id: 3
293666mS CMARS: FindActiveARSByGroupID GroupID=3 - Not Found
293666mS CMLRQ: FindActiveLRQByGroupID GroupID=3 - Not Found
293666mS CMTARGET: Group Id: 3 has NOT been found in Line: 14
293667mS CMMap: a=6.1 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 32
293667mS CMCallEvt: 0.1009.0 -1 BaseEP: NEW CMEndpoint f4f4c488 TOTAL NOW=4 CALL_LIST=1
293668mS CMTARGET: ISDN BChannel 23: in-service check = 1
293668mS CMTARGET: ISDN BChannel 23: in-service check = 1
293669mS CMARS: FOUND LINE - Line Id: 13 - using line group id: 3 - Called Number: 7706394121 - Calling Number: 1316
293669mS CMARS: SEND Setup TO LINE
293670mS CMCallEvt: 0.1009.0 2 Q931 Trunk:13 CHAN=23: StateChange: END=child CMCSIdle->CMCSOffering
293670mS PRN: Setting configured voice gain for ch 23.
293670mS CMLineTx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=0 id=1009 in=0
Called[7706394121] Type=National (2) Reason=CMDRdirect Calling[] Type=National Plan=ISDN
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Locale: enu
293671mS CMCallEvt: 0.1007.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
293671mS CMCallEvt: 0.1007.0 -1 BaseEP: DELETE CMEndpoint f4f59294 TOTAL NOW=3 CALL_LIST=1
293677mS ISDNL3Evt: v=13 stacknum=13 State, new=Initiated, old=NullState id=1009
293679mS CD: CALL: 252.1006.0 BState=Idle Cut=3 Music=0.0 Aend="McIntosh Room(1316)" (0.0) Bend="" [Line 13] (0.0) CalledNum=97706394121 () CallingNum=1316 (McIntosh Room) Internal=1 Time=30 AState=Dialled
293703mS ISDNL3Evt: v=13 stacknum=13 State, new=Proceeding, old=Initiated id=1009
293704mS CMLineRx: v=13
CMProceeding
Line: type=Q931Line 13 Call: lid=0 id=1009 in=0
BChan: slot=0 chan=23
293704mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
293704mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
293705mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.1008.0 2 ARS for Main - Call State: CMCSOverlapRecv
293705mS CMCallEvt: 0.1008.0 -1 ARS for Main: StateChange: END=X CMCSOverlapRecv->CMCSDelete
293706mS CMCallEvt: 0.1009.0 2 Q931 Trunk:13 CHAN=23: StateChange: END=B CMCSOffering->CMCSAccept
293707mS CMCallEvt: 0.1008.0 -1 BaseEP: DELETE CMEndpoint f4f4e818 TOTAL NOW=2 CALL_LIST=1
293707mS CD: CALL: 252.1006.0 BState=Ringing Cut=3 Music=0.0 Aend="McIntosh Room(1316)" (0.0) Bend="Line 13" [Line 13] (7.24) CalledNum=7706394121 () CallingNum=1316 (McIntosh Room) Internal=0 Time=58 AState=Dialled
293722mS ISDNL3Evt: v=13 stacknum=13 State, new=ReleaseReq, old=Proceeding id=1009
293742mS ISDNL3Evt: v=13 stacknum=13 State, new=NullState, old=ReleaseReq id=1009
293743mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=0 id=1009 in=0
BChan: slot=0 chan=23
Cause=21, Call rejected
293743mS CMCallEvt: 0.1009.0 2 Q931 Trunk:13 CHAN=23: StateChange: END=B CMCSAccept->CMCSCompleted
293745mS CMLOGGING: CALL:2012/03/0209:55,00:00:00,000,1316,O,7706394121,97706394121,McIntoshRoom,,,0,,""n/a,0
293745mS CD: CALL: 252.1006.0 BState=Disconnecting Cut=1 Music=0.0 Aend="McIntosh Room(1316)" (0.0) Bend="Line 13" [Line 13] (7.24) CalledNum=7706394121 () CallingNum=1316 (McIntosh Room) Internal=0 Time=96 AState=Dialled
293745mS CD: CALL: 252.1006.0 Deleted
293746mS CMExtnEvt: McIntosh Room: CALL LOST (CMCauseCallRejected)
293746mS CMExtnEvt: McIntosh Room: Extn(1316) Calling Party Number(1316) Type(CMNTypeInternal)
293747mS CMCallEvt: 252.1006.0 -1 McIntosh Room.0: StateChange: END=X CMCSDialled->CMCSCompleted
293747mS CMExtnEvt: v=0 State, new=PortRecoverDelay old=Proceeding,0,0,McIntosh Room
293747mS CMExtnTx: v=1316, p1=0
CMReleaseComp
Line: type=SIPLine 260 Call: lid=252 id=1006 in=0
Called[97706394121] Type=Default (100) Reason=CMDRdirect Calling[1316] Type=Internal Plan=Default
Cause=21, Call rejected
Timed: 02/03/12 09:55
293748mS SIP Tx: UDP 192.168.25.11:5060 -> 192.168.25.254:5060
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 192.168.25.254;branch=z9hG4bK44060940900D847B
From: "McIntosh Room" <sip:1316@192.168.25.11>;tag=8BE4854F-5DBE7BCE
To: <sip:97706394121@192.168.25.11;user=phone>;tag=cc6d763a0f5b384e
Call-ID: 80eae44a-eb2a105d-192e69a4@192.168.25.254
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, SUBSCRIBE, REGISTER, PUBLISH, UPDATE
Supported: timer
Content-Length: 0

293749mS CMExtnEvt: McIntosh Room: CMExtnHandler::SetCurrent( id: 1006->0 )
293749mS CMCallEvt: 252.1006.0 -1 McIntosh Room.-1: StateChange: END=X CMCSCompleted->CMCSDelete
293750mS CMTARGET: 252.1006.0 -1 BaseEP: ~CMTargetHandler f4f53410 ep f4f5b254
293750mS CMCallEvt: 252.1006.0 -1 BaseEP: DELETE CMEndpoint f4f5b254 TOTAL NOW=1 CALL_LIST=0
293750mS CMCallEvt: 0.1009.0 -1 Q931 Trunk:13 CHAN=23: StateChange: END=X CMCSCompleted->CMCSDelete
293750mS CMCallEvt: END CALL:2 (f4f5a6d8)
293751mS CMTARGET: ISDN BChannel 23: in-service check = 1
293752mS CMTARGET: ISDN BChannel 23: in-service check = 1
293752mS CMCallEvt: 0.1009.0 -1 BaseEP: DELETE CMEndpoint f4f4c488 TOTAL NOW=0 CALL_LIST=0
293753mS CMMap: a=6.1 b=0.0 Mapper::FreeCodec freed CMRTVocoder resource busy 0, total 32
293760mS SIP Rx: UDP 192.168.25.254:5060 -> 192.168.25.11:5060
ACK sip:97706394121@192.168.25.11:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.25.254;branch=z9hG4bK44060940900D847B
From: "McIntosh Room" <sip:1316@192.168.25.11>;tag=8BE4854F-5DBE7BCE
To: <sip:97706394121@192.168.25.11;user=phone>;tag=cc6d763a0f5b384e
CSeq: 1 ACK
Call-ID: 80eae44a-eb2a105d-192e69a4@192.168.25.254
Contact: <sip:1316@192.168.25.254>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
User-Agent: PolycomSoundStationIP-SPIP_6000-UA/3.0.4.0061
Max-Forwards: 70
Content-Length: 0

295749mS CMExtnEvt: McIntosh Room: Recover Timer reason=CMTRWrapUp
295749mS CMExtnEvt: v=0 State, new=Idle old=PortRecoverDelay,0,0,McIntosh Room

********** Warning: Logging to Screen Stopped **********
Any help would certainly be appreciated.

 

[NYSTECH]

Is that a LD number your dialing? if so I do not see a 1 in the dial string

 

[overthebars]

No it is a local 10 digit number dialing out over a 23 channel PRI. I have tried everything I know to try and the end result id always a fast busy.

 

[NYSTECH]

Can you dial that same number from another phone?

 

[overthebars]

Yes, I have a 9621 beside it and it dials out fine. I know on the IP6000 there are a couple of different ways to dial out on it. Such as dialing the number then the call button, pressing the call button then dialing the number, end pressing the "new call" softkey then dialing the number. All resulting in the same fast busy.

 

[NYSTECH]

It lloks like your call is being rejected once it hits the PRI.. Is 1316 a DID or just internal number? Does you carrier require you to send Caller ID.. Maybe try forcing caller ID out of that station

 

[overthebars]

You are absolutely correct sir. Sorry I forgot to post back after I got it working. The carrier was blocking it since it had no outbound CLID. Was having the same problem with my analog extensions also. Thing was that at the same time I was programming the analog extensions the carrier was having problems with just some of the numbers so some were working and some were not. Just so happens the one that wasn't was the first one I tried on the analog extension. Just my luck though.... Thanx for helping me out NYSTECH.