POLYCOM IP DEVICE configuration with Openscape Buziness V1

[eniyamath]

I have installed sip end device polycom sound station as sip client in Openscape business V1 and the license also activated.
The poly com device shows the extension number but there is no voice communication between Polycom and HFA phone in the system.
Any one had installed polycom IP device with Openscape Buziness please help me to resolve this issue.
Thanks in advance

 

[sbcsu]

If you have no payload then you have a network issue, only yesterday I installed a SIP device on OSB and it works just fine on a normal flat network.
To prove it set it up on an IP switch as a stand alone back to back with the OSB

 

[eniyamath]

Dear SBCSU
Thanks let me try as you said

 

[sbcsu]

The payload would work on port 5060 as far as I remember.
That could be used for another purpose or blocked on the customers network.
You could change the port on the OSB and on the Polycom if necessary

 

[donb01]

Here's what I do on the 4000. Should be the same for all Unify/Siemens

When the IP phone first starts up (like right away) choose Setup - password 456
Assuming you are not setting the phone's physical IP static, Enable DHCP
For the IP Gateway, based on the address you expect to get for DHCP
Let's say the DHCP address will be 10.100.10.123
Then set the IP Gateway to 10.100.10.254
Set your GMT offset for the time (using up/down arrows)
I leave my DNS set at 0.0.0.0

Save That. The phone should reboot. Let it start all the way up.

Back into setup - password 456
Advanced Settings
Verify under Admin - Network that DHCP is Enabled, then back up a level
Under Line Config menu
Calls per line = 1
Under Line menu
Enter appropriate Display name (optional)
Address = I enter 4-digit extension
Label = I enter 4-digit extension
Line Type = Private
Under Line Keys menu
Calls per line = 1
Save/Back out.
Under the Server1 menu
Enter IP of BOARD that the phone extension is provisioned on (STMI4 in my case)
Port = 5060
Register = Yes
Transport = UDP Only
RFC2543 Hold = No (may be somewhere else)
Do not enter anything for Auth menu - leave blank.
Save/Back out as needed.
Under the Server menu
Outbound Proxy = IP of BOARD phone extension is provisioned on
Port = 5060
Transport = UDP Only
Save everything as needed.

Phone should reboot - if it does not, cycle power to make it boot.

Phone should then be able to be called and should be able to dial out according to privileges of Extension in PBX.

Note that when dialing with SIP I have found you muste enter all of the digits of the call BEFORE you press the Send/Dial/"Big handset icon" buttons. If you try to go off hook and then dial you will get an error tome from the PBX.

Hope this helps - this is how I set up 14 of them, and they all work the way I want them to. There may be other settings you want to configure, but I have found this is the bare minimum to get the phone to work correctly. If you can receive calls but can not call out the problem is likely in the Server menu settings.

When the IP phone first starts up (like right away) choose Setup - password 456
Assuming you are not setting the phone's physical IP static, Enable DHCP
For the IP Gateway, based on the address you expect to get for DHCP
              Let's say the DHCP address will be 10.100.10.123
              Then set the IP Gateway to 10.100.10.254
Set your GMT offset for the time (using up/down arrows)
I leave my DNS set at 0.0.0.0

Save That.  The phone should reboot.  Let it start all the way up.

Back into setup - password 456
Advanced Settings
Verify under Admin - Network that DHCP is Enabled, then back up a level
Under Line Config menu
    Calls per line = 1
    Under Line menu
        Enter appropriate Display name (optional)
        Address = I enter 4-digit extension
        Label = I enter 4-digit extension
        Line Type = Private
        Under Line Keys menu
            Calls per line = 1
Save/Back out.
Under the Server1 menu
    Enter IP of BOARD that the phone extension is provisioned on (STMI4 in my case)
    Port = 5060
    Register = Yes
    Transport = UDP Only
    RFC2543 Hold = No  (may be somewhere else)
    Do not enter anything for Auth menu - leave blank.
Save/Back out as needed.
Under the Server menu
    Outbound Proxy = IP of BOARD phone extension is provisioned on
    Port = 5060
    Transport = UDP Only
Save everything as needed.

Phone should reboot - if it does not, cycle power to make it boot.

Phone should then be able to be called and should be able to dial out according to privileges of Extension in PBX.

Note that when dialing with SIP I have found you muste enter all of the digits of the call BEFORE you press the Send/Dial/"Big handset icon" buttons.  If you try to go off hook and then dial you will get an error tome from the PBX.

Hope this helps - this is how I set up 14 of them, and they all work the way I want them to.  There may be other settings you want to configure, but I have found this is the bare minimum to get the phone to work correctly.  If you can receive calls but can not call out the problem is likely in the Server menu settings.

Sorry about the duplication - I also copied the text into a code box in case the site eats the line spacing I used.

Hope that helps.



Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA