Polycom Conference phone on Merlin Magix T/R port-issue w/ conference.

[AZdeserttech]

Greetings,
I have inherited this issue with the customer's system. For the last 6 years since it was installed, they have never been able to conference in two outside calls. They have a Polycom Soundstation2 wireless on a T/R port on a Magix. Customer has 10 POTS lines for incoming/outgoing calls. Switchook/flash timing in the Polycom's menu is set to Avaya recommendations. Issue is once they make an outside call and establish connection, they press the conference button on the Soundstation. The other call is placed on hold in the system and the Soundstation receives intercom tone. Dialing 9 gets a dial tone, but attempting to dial out gets a fast busy. Hanging up causes the first call to ring back a reminder to pick up.
Thanks in advance.

Greatness is the echo of a life well lived and a job well done.

 

[Telecomboy]

And this just started? Not that it's a fix, but you can conference in users using a Magix phone then transfer it over to the Polycom. Sometimes it's easier for user's to conference the call using a regulat phone.

If they aren't receiving another dialtone though it probably means the t/r port only has one sa button assigned. Go into programming and assign (2) more sa buttons. That way, they should get dialtone after pressing conference.

 

[AZdeserttech]

The problem has been there since the phone was put in 6+ years ago by the previous vendor. In the last few months conferencing has become higher demand.

I will do that. From what I remember in the programming, it only has 2 SA buttons assigned to it, one for internal calls and another for line access. I'll add the additional 2 tomorrow and test it out.

Thanks again.


Greatness is the echo of a life well lived and a job well done.

 

[AZdeserttech]

I must be doing something wrong.

I could not get the Polycom phone to access another d/t after adding additional SA buttons.
The programming/assignment on the port is:

Call Waiting: enabled.
Internal Coverage: enabled.
personal lines assigned: 801 through 809
SA 00 buttons assigned: 3
SA-I buttons assigned: 2
Automatic Line Selection: Buttons corresponding to lines 809 through 801.

Incoming lines do not ring, but intercom calls and transfers ring to the extension. Also, the extension is numbered at 7171 (original port default) and the rest of the extensions are 3 digit (100, etc.). I don't know if this is an issue or not.

Thanks.

Greatness is the echo of a life well lived and a job well done.

 

[decluespt]

What is the model number and what analog card?

 

[Telecomboy]

I've had issues with Magix's recognizing digits dialed with polycom conf phones, but never an issue with the conference button itself. There must be something being done incorrectly. Is there also a flash button on the conference phone?

 

[cvrbob]

you need a flash or recall butt0n

 

[cvrbob]

also the recall will only work on a system access button, if the call is transfer to a SA key if the call comes to your personal lines than the than the recall will work on your phone lines if you have that feature from the phone co. are you in key mode ? why have your lines on that station , do you pools ?

 

[Telecomboy]

Just looking at this again, you say you have auto line select for line 1 through line 8, but not the SA buttons. Try adding the SA buttons to your autoline select. You'll have to dial 9, but see if that gives you internal dialtone atleast.