Comput3rGuy
IS-IT--Management
I came accross an interesting issue today while troubleshooting a printer issue on a WIN 7 Pro x86, maybe someone has a fix!
Histroy: It is a 32bit Windows 7 Professional HP 6550b (Gen2) Laptop. We have xerox printer server with global printing.
Prrblem: The users says, "I cannot print and there is an error message that comes up saying I need to install the driver." I am thinking sweet qucik fix install the driver and roll out. Nope not so much. when I try to instal the driver from a shared network drive I get a dialog box that says, "Windows cannot connect to the printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 Drivers."
I really don't know much about policies. but I looked a the policies and there is nothing obvious. Right now my two options are to go out Xeroxs web site and get the driver and try installing that way or starting oiver with a fresh image (after backing up his profile obviously).
What say you, Policy Experts?
Comput3rGuy
Histroy: It is a 32bit Windows 7 Professional HP 6550b (Gen2) Laptop. We have xerox printer server with global printing.
Prrblem: The users says, "I cannot print and there is an error message that comes up saying I need to install the driver." I am thinking sweet qucik fix install the driver and roll out. Nope not so much. when I try to instal the driver from a shared network drive I get a dialog box that says, "Windows cannot connect to the printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 Drivers."
I really don't know much about policies. but I looked a the policies and there is nothing obvious. Right now my two options are to go out Xeroxs web site and get the driver and try installing that way or starting oiver with a fresh image (after backing up his profile obviously).
What say you, Policy Experts?
Comput3rGuy
