Point to Point Merlin Legend System

[gameyers]

Our setup is:

Site A: PRI for phone lines. T1 for Point to Point to Site B: Running Merlin Legend R7 / 007MLM Voice Mail

Site B: T1 Point to Point to Site A Running Merlin Legend R7

Everything seems to work ok except when a call comes into Site A that needs to be sent to Site B via the Auto Attendant, the caller hears only silence and no ringing. After recipient on Site B answers the phone, there is 3 or more seconds of silence before the parties can hear each other.

Question 1: Is there any way to generate a ring on the calls going to Site B?

Question 2: Is there any way to shorten the delay when a caller picksup on Site B so the parties can hear each other faster?

Also, DID numbers that go over to Site B never get answered by Voicemail. Any ideas on that?

Thanks for any responses.

 

[SYQUEST]

If you haven't already, you might check the Network Reference and the System Planning documents. These cover all or most of the stuff involved with Tandem switching and UDP. There are numerous items involved when you setup a network of two or more switches. Also to have all the info to review, do a 'print all' for each switch in the network. That way you can see everything that is programmed.

You can download the documents from support.avaya.com.

Hope this helps!

....JIM....